Customer Service Specialist

4 weeks ago

Oxfordshire, United Kingdom Inspired Selection Full time

Are you passionate about admin work and delivering exceptional service in a publishing organisation? Our client, an award winning publisher of academic historical and archaeology research would love to welcome you to their dynamic team in Oxford as their new Customer Support Executive.


The company:


This publisher boasts a prestigious list of over 3,700 titles and a 50-year history of excellence. As a small, independent company, they take great pride in their agility and collaborative team ethos. Recently, they launched a very successful digital collection which is the largest digital archive of archaeological research globally.


The Role:

They are seeking a customer-focused and meticulous individual to be a core member of our team and oversee all aspects of customer service operations. Your responsibilities will include processing orders, resolving customer inquiries, updating website content, generating sales reports, and coordinating new book releases.


As the main person responsible for customer service and sales operations, day to day you will be trusted with:


·Order Processing: Receive and meticulously handle orders from diverse channels, ensuring precise and prompt fulfillment

·Client Assistance: Address inquiries from both trade and private customers via email, phone, or online platforms, offering comprehensive support and resolving concerns efficiently

·Delivery Issue Resolution: Investigate and resolve discrepancies or challenges in deliveries, collaborating with printers, shipping partners, and internal teams for swift resolution

·System Administration: Employ internal systems for seamless order processing, effective customer management, and the maintenance of data accuracy and integrity

·Sales and Marketing Assistance: Support the sales and marketing team by providing essential marketing materials and coordinating promotional activities

·Website Upkeep: Maintain the company website with up-to-date information on new book releases, product details, and relevant content, ensuring accuracy and timeliness

·Sales Reporting: Generate insightful weekly sales reports, identifying trends to aid decision-making processes

·Credit Management: Aid the financial team in credit control duties, including monitoring credit limits and pursuing overdue payments

·Mailing List Oversight: Manage the addition of new customers to the mailing list, uphold database integrity, and ensure compliance with data protection regulations

·New Book Release Coordination: Collaborate with internal teams to ensure the seamless release of new books, facilitating timely updates across systems, websites, and marketing materials


What We're Looking For:


·Strong organisational skills with meticulous attention to detail

·Previous customer service experience, ideally in book publishing

·Proficiency in software systems and platforms for order processing and data analysis

·Excellent communication skills, both verbal and written.

·Ability to thrive in a fast-paced environment and collaborate within a team


As a Customer Service specialist, you'll play a pivotal role in ensuring customer satisfaction and supporting the team's publishing goals.

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