L2 Support Team Engineer

2 months ago


Essex, United Kingdom Cloud Decisions Full time

L2 EUC Support Team Engineer

To £37k + Certified Microsoft Training/Development + Benefits

Hybrid working - Just 1 day a week

**Hiring due to internal promotion**

Who's it for?

Our customer is a fast growing IT Managed Services business delivering IT services to a range of customers. They cover a variety of Microsoft EUC/Desktop technologies and you will resolve customer incidents/support issues as well as deliver some migrations.


What should you know / what are tasks you'll do?

Supporting their customer portfolio to resolve support issues to an advanced 2nd line or 3rd lin within a busy remote EUC/Desktop support services team, as well as undertake some remote migration projects if you're interested (Remote/Hybrid) and working across a range of technologies including;


-Microsoft 365

-M365 Admin Center

-AD/AAD/Entra ID

-Intune / Conditional Access / Autopilot

-User management

-Security groups

-Setting up windows devices

-DNS/DHCP

-Antivirus (various)

-Veeam Backup


Ideally with the following..

- Project installations inc Email/SharePoint Migrations

- AVD / Azure Virtual Desktop

- Network router re-config

- Server admin skills

Personality needs:

-Good communications and customer service mindset

- Strong work ethic + calm approach

- Be happy to work in an office 1 day a week as this is a hybrid role

- Please note if you work in a large enterprise organisation just doing advanced customer services and logging tickets you will need to know more as I've outlined above


This is a great opportunity for an ambitious support desk engineer, service desk analyst with a great positive attitude to working for customers, who wants to learn, Microsoft certify and collaborate in a great team.



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