Technical Support Team Lead

4 weeks ago


Coventry, United Kingdom Capita Full time

You will be responsible for leading mid-sized team and will require an in-depth knowledge of support and supporting systems in a 24x7x365 environment. You will have the ability to work under pressure and own initiative and make tough decisions where necessary for the success of the business. A good general knowledge or hardware, infrastructure, operating systems, understanding of ITIL support processes and procedures and excellent people management skills, with a committed want-to-succeed attitude and capable of driving the team to perform under pressure.


*This role requires SC Clearance*


What you’ll be doing:

  • Managing a busy team of Technical Analysts from Junior to Senior
  • Ensuring that the team support the business to defined standards and SLAs for Incident, Request and problems
  • Ensuring that work has agreed and defined deadlines and that the team work to those deadlines
  • Ensuring that support documentation is up to date and fit for purpose
  • Ensuring that the team are trained on the job to handle cases from all disciplines support by the team
  • Setting SMART objectives and measuring performance against the appraisal process


What we’re looking for:

  • 24x7x365 client facing high throughput environment
  • Microsoft Azure Applications Management
  • A multi-terabyte SqlServer/Oracle environment
  • With Networking in a large organisational structure and leveraging relationships
  • ITIL working practices and procedures
  • Using Remedy or a similar Ticketing system
  • Working knowledge and working with 3rd party of Infrastructure and Networking Teams
  • Strong Team Leadership skills.
  • Strong personnel management skills.
  • Strong organisation, prioritization and coordinate effectively.
  • Able to work under own initiative and make justified informed decisions



  • Coventry, United Kingdom Capita Full time

    You will be responsible for leading mid-sized team and will require an in-depth knowledge of support and supporting systems in a 24x7x365 environment. You will have the ability to work under pressure and own initiative and make tough decisions where necessary for the success of the business. A good general knowledge or hardware, infrastructure, operating...


  • Coventry, United Kingdom Capita Full time

    You will be responsible for leading mid-sized team and will require an in-depth knowledge of support and supporting systems in a 24x7x365 environment. You will have the ability to work under pressure and own initiative and make tough decisions where necessary for the success of the business. A good general knowledge or hardware, infrastructure, operating...


  • Coventry, United Kingdom Capita Full time

    You will be responsible for leading mid-sized team and will require an in-depth knowledge of support and supporting systems in a 24x7x365 environment. You will have the ability to work under pressure and own initiative and make tough decisions where necessary for the success of the business. A good general knowledge or hardware, infrastructure, operating...


  • Coventry, United Kingdom Capita Full time

    You will be responsible for leading mid-sized team and will require an in-depth knowledge of support and supporting systems in a 24x7x365 environment. You will have the ability to work under pressure and own initiative and make tough decisions where necessary for the success of the business. A good general knowledge or hardware, infrastructure, operating...


  • Coventry, United Kingdom Capita Full time

    You will be responsible for leading mid-sized team and will require an in-depth knowledge of support and supporting systems in a 24x7x365 environment. You will have the ability to work under pressure and own initiative and make tough decisions where necessary for the success of the business. A good general knowledge or hardware, infrastructure, operating...


  • Coventry, United Kingdom Capita Full time

    You will be responsible for leading mid-sized team and will require an in-depth knowledge of support and supporting systems in a 24x7x365 environment. You will have the ability to work under pressure and own initiative and make tough decisions where necessary for the success of the business. A good general knowledge or hardware, infrastructure, operating...


  • Coventry, United Kingdom People Squad Full time

    Our client is a Britishtechnology company and is on a mission to protect and save lives bymaking innovative home safety products which are simple andaccessible. They aim to revolutionise the way business is conductedin its chosen business segments. The business is a leading providerof smoke heat and carbon monoxide detectors to the retail and tradesectors...


  • Coventry, UK, West Midlands, United Kingdom Capita Full time

    You will be responsible for leading mid-sized team and will require an in-depth knowledge of support and supporting systems in a 24x7x365 environment. You will have the ability to work under pressure and own initiative and make tough decisions where necessary for the success of the business. A good general knowledge or hardware, infrastructure, operating...

  • IT Technical Lead

    4 weeks ago


    Coventry, Coventry, United Kingdom Reqwest Limited Full time

    About the Job and Company:This job is all about being hands-on as a Lead Technical IT Support in an on-premise setting for a successful facilities and manufacturing company.Our client is on the lookout for an IT Lead to ensure a solid and dependable IT infrastructure and support services for their manufacturing operations.Responsibilities:Oversee the IT...

  • Technical Athor

    3 weeks ago


    Coventry, United Kingdom Professional Technical Recruitment Full time

    **Contract Type**: - Full Time**Location**: - Coventry - West Midlands**Industry**: - Manufacturing & Production**Contact Name**: - Ben Winson- **Contact Phone**: - 01283 499820**Date Published**: - 04-Mar-2024- An exciting opportunity is available for a Technical Author to join a well-known company who are manufacturing safety critical devices...

  • Technical Lead

    4 weeks ago


    Coventry, United Kingdom Diabetes Digital Media Full time

    Diabetes Digital Media are pioneers in digital healthcare. Diabetes Digital Media (DDM) operate Diabetes.co.uk, the world’s most active and engaged diabetes community, and provides digital health interventions with clinically validated, peer-reviewed outcomes. Our AI-led digital health interventions are changing the lives of millions of people. We're...

  • Technical Lead

    4 weeks ago


    Coventry, United Kingdom Reqiva Ltd Full time

    **Technical Lead** Would you like to work for a globally recognised company with excellent career growth opportunities? If so, Reqiva is partnered with a world leading organisation within the technology sector, who are seeking a Technical Manager to be a key part of their ever-growing team. As part of our web development team, you will be working in a...


  • Coventry, United Kingdom Millennium Support Full time

    Are you a looking to take a step up in your health and social care career? Or are you currently a Senior Support Worker/Team Leader looking to a move to a more rewarding organisation? We have an opportunity for someone to become an Advanced Team Leader with us in at our complex supported living services in Coventry At Millennium Support, we specialise in...


  • Coventry, United Kingdom Consilium Recruit Full time

    Consilium Recruit are proudly supporting a leading utility organisation who are one of the largest regulated water and sewerage companies in England and Wales. They provide over eight million people with fresh, clean drinking water every day and with an investment strategy of £6bn on new and existing assets like pipes, treatment works and reservoirs, hiring...

  • Technical Lead

    4 weeks ago


    Coventry, Coventry, United Kingdom Severn Trent Full time

    Department: Capital Design Salary (£): Competitive Technical Lead - Functional Safety What do you get if you cross an award winning, innovative, water company and over dedicated team members? Our Capital Delivery team of course Our ambitious and innovative projects (all + of them) help to combat the challenges of waste and water infrastructure,...


  • Coventry, United Kingdom ABB Full time

    Technical Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.nullThis position...


  • Coventry, Coventry, United Kingdom ABB Full time

    Technical Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a position...


  • Coventry, Coventry, United Kingdom ABB Full time

    Technical Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a position...


  • Coventry, United Kingdom ABB Full time

    Technical Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.This position...


  • Coventry, United Kingdom ABB Full time

    Technical Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.This position...