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Technical Support Specialist

1 month ago

Coventry, United Kingdom ABB Full time
Technical Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Technical Sales Support Specialist - TL

Your role and responsibilities

Your role and responsibilities

In this role, you will support the Sales organization and its customers in determining the most technically appropriate and cost-effective solutions. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions for the applied products and technology. The work model for the role is: Hybrid, working 2 days a week in our Coventry site and 3 days working from home. This role is contributing to the Breakers and Switchgear Product Groups of the Smart Power Division (ELSP). Main stakeholders are Customers, Product Management, Customer Service teams and external sales teams. You will be mainly accountable for: • Offering technical advice and providing comment on enquiry specifications for customers/channels/Sales Engineers regarding ABB's products/systems/applications specifically for LV Power Breakers (ACB's, MCCB's) and Switches & Fusegear (switch disconnectors, switch fuses, transfer switches, ATS). • Helping to prepare the technical and financial aspects of offers, including pricing and trading conditions, and supporting the sales team by providing advice on technical solutions, products, systems and applications. • Performing diagnostics and analysis to make improvement recommendations based on customers' needs, contributing technical details and perspectives in at various stages, and delivering technical presentations, drawings and demonstrations of complex product issues by offering specialized training on products, solutions and services. • Maintain a KPI of 95% calls answered on the Technical Support Hotline phone number, respond to e-mails sent to the Technical Support team within 2 working days and using the Salesforce customer database to identify sales leads to external engineers.

Qualifications for the role

  • Sound knowledge of Electrical Switchgear applications and BS7671 requirements for Building Services sector.
  • Experience within Electrical Switchgear Wholesale Market or similar.
  • HNC/ONC/Btec Level 3 Electrical engineering.
  • An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
  • Knowledge of principles and practices in customer service.
  • A collaborative, solution-focused approach, and strong written and spoken communication skills.
  • Proven use of Microsoft office package.
  • You are at ease communicating in English


What's in it for you?

  • Enjoy a supportive and solution driven team environment
  • Get exposed to cutting-edge technology in Electrification and have a visible impact on the future
  • Flexibility: we have hybrid work options, make the best out of them

Benefits

  • Healthcare plan
  • Retirement plan
  • Employee Share Acquisition Plan
  • Learning & development offering
  • Vacation

More about us

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification. ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory For the 4th year running ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.