Technical Support Specialist

4 days ago

Coventry, United Kingdom ABB Full time
Technical Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

null

This position reports to

Technical Sales Support Specialist - TL

Your role and responsibilities

In this role, you will support the Sales organization and its customers in determining the most technically appropriate and cost-effective solutions. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions for the applied products and technology. The work model for the role is: Hybrid, working 2 days a week in our Coventry site and 3 days working from home. This role is contributing to the Breakers and Switchgear Product Groups of the Smart Power Division (ELSP). Main stakeholders are Customers, Product Management, Customer Service teams and external sales teams. You will be mainly accountable for: • Offering technical advice and providing comment on enquiry specifications for customers/channels/Sales Engineers regarding ABB's products/systems/applications specifically for LV Power Breakers (ACB's, MCCB's) and Switches & Fusegear (switch disconnectors, switch fuses, transfer switches, ATS). • Helping to prepare the technical and financial aspects of offers, including pricing and trading conditions, and supporting the sales team by providing advice on technical solutions, products, systems and applications. • Performing diagnostics and analysis to make improvement recommendations based on customers' needs, contributing technical details and perspectives in at various stages, and delivering technical presentations, drawings and demonstrations of complex product issues by offering specialized training on products, solutions and services. • Maintain a KPI of 95% calls answered on the Technical Support Hotline phone number, respond to e-mails sent to the Technical Support team within 2 working days and using the Salesforce customer database to identify sales leads to external engineers.

Qualifications for the role

  • Sound knowledge of Electrical Switchgear applications and BS7671 requirements for Building Services sector.
  • Experience within Electrical Switchgear Wholesale Market or similar.
  • HNC/ONC/Btec Level 3 Electrical engineering.
  • An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
  • Knowledge of principles and practices in customer service.
  • A collaborative, solution-focused approach, and strong written and spoken communication skills.
  • Proven use of Microsoft office package.
  • You are at ease communicating in English


What's in it for you?

  • Enjoy a supportive and solution driven team environment
  • Get exposed to cutting-edge technology in Electrification and have a visible impact on the future
  • Flexibility: we have hybrid work options, make the best out of them

Benefits

  • Healthcare plan
  • Retirement plan
  • Employee Share Acquisition Plan
  • Learning & development offering
  • Vacation

More about us

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification. ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory For the 4th year running ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.

  • Technical Support Specialist

    4 weeks ago

    Coventry, United Kingdom ABB Full time

    **Technical Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Technical Support Specialist

    1 week ago

    Coventry, Coventry, United Kingdom ABB Full time

    Technical Support Specialist:At ABB, we are dedicated to addressing global challengesOur core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.:This position...

  • Technical Support Specialist

    1 week ago

    Coventry, Coventry, United Kingdom ABB Full time

    Technical Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a position...

  • Technical Support Specialist

    3 weeks ago

    Coventry, Coventry, United Kingdom ABB Full time

    Technical Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a position...

  • Technical Specialist

    1 week ago

    Coventry, Coventry, United Kingdom MTC UK Full time

    Technical Specialist - Non-Destructive Testing Location Coventry - MTCUV883370 This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST . The Vacancy We are looking for a Technical Specialist to join our Non-Destructive Testing (NDT) Team based in Coventry. As a Technical Specialist, you will deliver technical excellence across a...

  • Technical Specialist

    4 weeks ago

    Coventry, Coventry, United Kingdom Manufacturing Technology Centre Full time

    We are looking for a Technical Specialist to join our Modelling and Simulation Team based in Coventry.As a Technical Specialist, your role is primarily focused on the independent expert technical delivery of projects and large programmes of work and leadership in the development of project related activities across the MTC, working across various technology...

  • Technical Specialist

    2 months ago

    Coventry, Coventry, United Kingdom Manufacturing Technology Centre Full time

    We are looking for a Technical Specialist to join our Modelling and Simulation Team based in Coventry.As a Technical Specialist, your role is primarily focused on the independent expert technical delivery of projects and large programmes of work and leadership in the development of project related activities across the MTC, working across various technology...

  • Technical Specialist

    1 week ago

    Coventry, Coventry, United Kingdom Manufacturing Technology Centre (MTC) Full time

    Category: EngineeringLocation: MTC CoventrySalary: Up to £54,000 DOEType: PermanentPublished date: Wednesday 15 November 2023Closing date: Thursday 21 December 2023We are looking for a Technical Specialist - Electrification to join our Advanced Production Systems (APS) Team.The Technical Specialist role is primarily focused on technical delivery of projects...

  • Technical Support Engineer

    3 weeks ago

    Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    **Technical Support Engineer (Solar PV)** You can be based in or near any of the following: Birmingham, Coventry, Leicester, Tamworth, Nuneaton, Rugby Office and field based **£30,000 - £40,000 + Training + Car Allowance/Travel expenses + Holiday + Pension** Are you looking to gain technical knowledge within the renewable energy sector for a leading global...

  • Technical Specialist

    1 week ago

    Coventry, Coventry, United Kingdom Manufacturing Technology Centre (MTC) Full time

    Category: EngineeringLocation: MTC CoventrySalary: Up to £70,000Type: PermanentPublished date: Monday 07 August 2023Closing date: Thursday 28 September 2023We are looking for a Technical Specialist to join our Business and Factory Optimisation Team based in Coventry.As a Technology Specialist (TS), your role is primarily focused on the independent expert...

  • Technical Support Specialist

    2 weeks ago

    Coventry, United Kingdom Page Group Full time

    **Client Details** One of the world's leading engineering companies which helps customers to use electrical power effectively and to increase industrial productivity in a sustainable way; provides value-added solutions in robotics, machine and factory automation and has around20 locations in UK. For the 2nd year running has been recognised as a Top...

  • Technical Publications Specialist

    4 weeks ago

    Coventry, United Kingdom Alma Personnel Full time

    Alma Personnel have been instructed by their Coventry based client to recruit for an experienced Technical Publications Specialist based out of their site. Salary being offered is up to £36K, Monday to Thurs 8.30 to 5pm, Fri 8.30am to 2pm, subject to workload completion. Key purpose of the role of Technical Publications Specialist is to ensure all...

  • Technical Publications Specialist

    4 weeks ago

    Coventry, United Kingdom Alma Personnel Full time

    Alma Personnel have been instructed by their Coventry based client to recruit for an experienced Technical Publications Specialist based out of their site. Salary being offered is up to £36K, Monday to Thurs 8.30 to 5pm, Fri 8.30am to 2pm, subject to workload completion. Key purpose of the role of Technical Publications Specialist is to ensure all...

  • Technical Publications Specialist

    3 weeks ago

    Coventry, United Kingdom Alma Personnel Full time

    Alma Personnel have been instructed by their Coventry based client to recruit for an experienced Technical Publications Specialist based out of their site.Salary being offered is up to £36K, Monday to Thurs 8.30 to 5pm, Fri 8.30am to 2pm, subject to workload completion.Key purpose of the role of Technical Publications Specialist is to ensure all technical...

  • Junior Technical Support Engineer

    3 weeks ago

    Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    **Junior Technical Support Engineer (Solar PV)** You can be based in or near any of the following: Birmingham, Coventry, Leicester, Tamworth, Nuneaton, Rugby Office and field based **£25,000 - £30,000 + Training + Car Allowance/Travel expenses + Holiday + Pension** Are you looking to gain technical knowledge within the renewable energy sector for a leading...

  • Technical Specialist

    4 weeks ago

    Coventry, United Kingdom Consilium Recruit Full time

    The MTC (Manufacturing Technology Centre) is a major success story. One of the UK’s most advanced Research & Technology Organisations, championing world leading manufacturing and engineering innovation. Created in 2011, it represents one of the largest public sector investments in UK manufacturing and has since grown to a team of over 800 spread several...

  • Technical Specialist

    4 weeks ago

    Coventry, United Kingdom Consilium Recruit Full time

    The MTC (Manufacturing Technology Centre) is a major success story. One of the UK’s most advanced Research & Technology Organisations, championing world leading manufacturing and engineering innovation. Created in 2011, it represents one of the largest public sector investments in UK manufacturing and has since grown to a team of over 800 spread several...

  • Technical Specialist

    1 month ago

    Coventry, United Kingdom Consilium Recruit Full time

    The MTC (Manufacturing Technology Centre) is a major success story. One of the UK’s most advanced Research & Technology Organisations, championing world leading manufacturing and engineering innovation.Created in 2011, it represents one of the largest public sector investments in UK manufacturing and has since grown to a team of over 800 spread several...

  • Technical Specialist

    3 weeks ago

    Coventry, United Kingdom Consilium Recruit Full time

    The MTC (Manufacturing Technology Centre) is a major success story. One of the UK’s most advanced Research & Technology Organisations, championing world leading manufacturing and engineering innovation.Created in 2011, it represents one of the largest public sector investments in UK manufacturing and has since grown to a team of over 800 spread several...

  • Technical Sales Specialist

    2 weeks ago

    Coventry, United Kingdom Mase Consulting Ltd Full time

    Technical Sales Specialist – Metrology Inspection Are you a technical sales / application specialist with a desire to join a driven and ambitious employer that has seen 20% YOY growth? Primed for continued advancement in the UK, this opening offers the opportunity for development and future potential progression into a leadership capacity. Ready for a...