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Information Technology Support Engineer

2 months ago

London Area, United Kingdom Senitor Associates Full time

Service Desk Analyst

Salary: £35,000

Location: Central London


Ready to take your Service Desk skills to the next level with a leading insurance provider in Central London? We're on the lookout for a talented Service Desk Analyst to join an ambitious, fast-paced tech team. This role goes beyond standard support – you’ll be a crucial part of an organization that values innovation, customer focus, and continuous improvement.


In this dynamic role, you’ll tackle first and second-line support challenges for a diverse group of users, providing a vital bridge between technology and user satisfaction. With both office-based and remote responsibilities, your role will ensure smooth operations, security, and efficiency across the board. Plus, you'll gain exposure to exciting IT initiatives and projects that directly contribute to the company’s success.


Key Responsibilities:

  • Serve as the primary contact for technical assistance and take pride in resolving issues efficiently.
  • Handle business inquiries with speed and accuracy to keep everything running smoothly.
  • Utilize diagnostic techniques for remote troubleshooting and find solutions that last.
  • Identify and suggest improvements to elevate company processes and strengthen overall IT infrastructure.
  • Contribute to various IT initiatives and projects, boosting your skills along the way.
  • Offer on-site support, including occasional travel to remote offices, adding a touch of variety to your role.
  • Shows a strong drive to expand technical expertise, both on the job and independently.
  • Mastery of Microsoft Office applications.
  • Can connect with customers and colleagues alike, understanding their needs and delivering an outstanding user experience.


Enjoy the best of both worlds with a hybrid role – three days in the office and two from home. This setup offers a fantastic work-life balance, demonstrating our commitment to flexibility and employee well-being.


Alongside the competitive salary, you’ll enjoy an attractive benefits package and the chance to grow in a role that values and fosters career development.


Does this role align with your career goals? If you’re ready to be a vital part of an impactful tech team and contribute meaningfully to a thriving company, we’d love to hear from you Reach out today and take the next step in your tech journey.