Information Technology Operations Engineer

2 weeks ago

Manchester Area, United Kingdom Airtime Full time

IT Operations Engineer


At Airtime we are all about innovation, because this is how we stay on top. Every one of us has a hunger to succeed and will stop for nothing less than excellence. Crucially, our ethos is underpinned by a culture of teamwork and our shared humility because all that we achieve, we achieve together.


Empowering

We keep the experience fresh with an innovative, original approach, marked by continuous introduction of unique features and benefits. We are about fresh, adaptable and impactful change that sets new standards and differentiates from competitors.


Magnetic

Genuinely engaging and deeply trustworthy. We connect easily, making every experience with us naturally appealing and memorable. Even the way we transform data into engaging, personalised insights is fun and visually appealing.


Uplifting

Bright and optimistic, we offer a positive escape from the mundane. We bring joy to everyday life, transforming routine into moments of happiness and satisfaction. Feel good with every interaction.


The Opportunity

We’re looking for an IT Operations Engineer to join the Technology team and help us redefine the future of rewards. Working closely with our InfoSec Manager you’ll be at the forefront of our Technology efforts and be responsible for the delivery of our overall strategy across core pillars of technology and security including: Technology operations, Product & Platform Security, auditing, and device management.

Information security is a growing team and therefore the successful candidate will (on occasion) also be required to ‘roll up their sleeves’ and be hands-on. Over time, as you mature the function, your role and focus will evolve – this is your chance to transform along with a growing business.

This is a busy varied technical role with the focus on technical support however the individual can be called upon to support various areas of the business giving the role holder a wide range of experience in all areas of the business so an adaptable personality with customer focus is essential.


Responsibilities

  • First point of call for IT technical issues.
  • Ongoing IT device management, maintenance, and support.
  • Mobile device management (MDM) for our Mac devices estate. May include some Windows devices.
  • Management and triage of all support tickets and service queues.
  • Security engineering and vulnerability management across the internal IT estate including staff endpoints, office networks, other auxiliary IT assets.
  • Management of users and permissions within Google Workspace, Slack, and other internal software services.
  • Resolving issues with IT equipment - laptops, printers, monitors.
  • Ensuring good security practices and security compliance requirements are followed in key areas of identity & access management, security engineering, IT vendor management, multi factor authentication, password management, zero trust environment.
  • Triage of security events and incidents raised by security tooling, colleagues, and partners
  • Uses and interprets results from applications and develops actions for engineering teams.
  • Works to continually improve security posture through reporting and security responses as directed by the Infosec Manager.
  • Makes pragmatic & risk-informed decisions without supervision.
  • Works with the wider organisation to advise on best practices for key business initiatives and technical implementations.
  • Ability to pick up and be comfortable with new technical systems.
  • Ability to work autonomously and as part of a wider team.


Skills

  • IT support and administrative experience.
  • Able to work with a wide range of people; from highly technical software engineers to non technical users.
  • Experience with Macs & Google Workspace.
  • Experience with securing or managing a secure environment.
  • Experience working closely with internal and external auditors ensuring policies (i.e. PCI-DSS) are adhered to.
  • Experience working in a fast-paced, cloud & engineering-focused business and influencing the engineering process.
  • Knowledge of OWASP top 10 security vulnerabilities.
  • Understanding of common infrastructure, network, application vulnerabilities and security best practice
  • Broad knowledge of malware and data loss prevention.
  • Understands common threat actors, tactics, techniques, and procedures.
  • Understanding and interest in keeping up to date knowledge on the wider threat landscape


Employee Benefits

  • Share options.
  • 23 days annual leave, plus one for each year served (capped at 26).
  • Birthday leave.
  • Learning & development budget / time allocation
  • Flexible start & finish hours 06:30 - 10:30am
  • Life assurance at 5x salary
  • Health cash plan
  • Virtual GP appointments for you and your family
  • 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources
  • Private Medical Insurance
  • Hybrid working between home and office
  • City centre location with brand new fit out (when in the office)
  • Buy a holiday scheme
  • Charity day
  • Charity contribution
  • Professional accreditation funding
  • Enhanced Maternity, Paternity & Adoption leave pay

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