Information Technology Support Engineer

1 week ago

London Area, United Kingdom Tiro Partners Limited Full time

IT Support / Security / Azure / Active Directory / ISO


Job Description: Lead Support Engineer

Location: London - Hybrid

Company: Financial Services

Salary: up to £65,000

Position Overview:

We are seeking a highly skilled and motivated Lead Support Engineer to join our team. In this role, you will take a leadership position in overseeing and managing technical support operations, ensuring the smooth functioning of our IT infrastructure, and driving excellence in service delivery. The ideal candidate will have deep expertise in Azure, Active Directory, security frameworks, and experience with ISO 27001 compliance standards.

Key Responsibilities:

  • Azure Management:
  • Oversee and manage cloud infrastructure in Microsoft Azure, ensuring optimal performance, scalability, and security.
  • Implement and monitor Azure-based solutions, including virtual networks, storage accounts, and virtual machines.
  • Troubleshoot and resolve Azure-related incidents and provide guidance to the support team.

Active Directory Administration:

  • Lead the management of Active Directory (AD) services, including configuration, Group Policy management, and user/group administration.
  • Ensure seamless integration of on-premises AD with Azure AD and maintain synchronization.
  • Proactively identify and mitigate risks related to AD infrastructure.

Security and Compliance:

  • Implement and enforce security best practices to protect IT systems and data, with a focus on Azure and AD environments.
  • Drive the organization's compliance with ISO 27001, including conducting regular audits, identifying gaps, and implementing corrective actions.
  • Stay up-to-date with the latest security trends, vulnerabilities, and technologies to improve the organization’s security posture.

Incident and Problem Management:

  • Lead the investigation and resolution of critical incidents, ensuring root cause analysis and preventive measures.
  • Establish and maintain documentation for processes, procedures, and incident resolution.


Experience & Knowledge Essential:

  • 3+ years experience in a senior operations role.
  • Expertise in Microsoft Azure, Active Directory/Entra, Defender, Sentinel, Exchange, and Intune.
  • Proficiency in M365 Office Suite administration and support
  • Experience with Service Management Software
  • Proven experience in deploying and managing Microsoft Intune at scale.
  • Working knowledge of operating in a security-compliant environment.
  • Experience in managing and resolving security incidents and escalations.


IT Support / Security / Azure / Active Directory / ISO `

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