Key Account Manager
4 days ago
I am the HR Consultant working for Farillio on this recruitment campaign....I will share with you the back ground to the company
Farillio is an innovative legal and business tech start-up, offering a unique platform that combines best-in-class technology with expert-led content. Our solution serves SMEs, landlords, individuals, households, and families, providing guidance on everyday matters as well as unexpected life events. Established in 2017 by a former City lawyer, Farillio is a fast-growing business with big ambitions and a talented, experienced team. We are now looking for a dedicated Key Account and Customer Service Executive to join our team and help us continue delivering exceptional service to our partners (corporate clients) and their customers (Farillio’s users)
Key Tasks
- Support onboarding new customers (liaising across the team)
- Co-create and manage platform user activation and usage plans (user sign-ups and repeat visits) with corporate partners in line with their objectives; set expectations and regularly provide reports and reviews.
- Become the trusted ‘go-to’ person for our partners
- Keep partners and customers informed of Farillio’s product and content updates and increase product adoption:
- Customer Support and Issue Resolution:
- Forecast and track customer account metrics to the Farillio team and work with the team to help achieve the KPIs set
- Identify/contribute to and execute any opportunities to grow business with critical accounts
- Support the sales team including creating topline activation and onboarding proposals for prospective corporate customers
- Coordinate with other Farillio team members as required to deliver projects on time
- Keep records of customer communications on Farillio’s CRM and report key intelligence back to Farillio team
- In the future, help develop the launch of Farillio events and partnership event planning and attend events and conferences to represent and speak on behalf of Farillio and/or its partners
- Contribute to relevant Farillio managerial and strategic discussions
Skills and Experience
- · Experience in corporate account management and client-focused at least one year, including working with C-Suite
- · Excellent project management, communication, listening and negotiation skills
- · The ability to manage multiple projects and relationships simultaneously, working both independently and collaboratively as part of a team
- · A creative flair including the ability to create compelling presentations
- · The ability to work under pressure when required, and the passion to go the extra mile when needed
- · Customer service experience helping users adopt the platform by providing guidance and resolution to their enquiries.
IDEALLY:
· You have previously worked at a fast-moving start-up where you’ve experienced first-hand the fast pace, agility and cross-team collaboration often needed to deliver projects and/or tasks quickly
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