Customer Training Specialist

3 weeks ago

York, United Kingdom MyKnowledgeMap Full time

About us

MyKnowledgeMap is one of the UK’s longest established learning technology companies. We regularly win awards for innovation and continue to drive development of our products in new exciting areas. Our customers are mainly university medical and nursing schools and related healthcare organisations in the UK, Australia, USA, Singapore and other countries – and we are experiencing significant growth across all our target markets.



Overview

:We are seeking a dedicated and experienced Customer Training Specialist to join our team. The ideal candidate will be responsible for the production and maintenance of written training guides, updating existing guides, supporting pre-sales demos, conducting various training sessions, and exploring opportunities to enhance training materials to meet the evolving needs of our customers. This role will play a crucial part in ensuring our clients receive comprehensive and effective training to maximize their utilisation of our products and services


.
Key Responsibilitie

s:· Production and Maintenance of Written Training Guide

s:· Develop comprehensive written training guides for various user group

s.· Ensure training guides are up-to-date with the latest features and functionalitie

s.· Regularly review and revise existing training materials as neede


d.
Supporting Pre-Sales Dem

os:· Collaborate with the sales team to support pre-sales demonstratio

ns.· Assist in showcasing product features and capabilities to potential custome

rs.· Provide training-related insights to enhance the effectiveness of pre-sales dem


os.
Training Deliv

ery:· Delivery of product train

ing.· Conduct training sessions for students, administrative staff, practice staff, and external assess

ors.· Organise and facilitate regular BAU training sessi

ons.· Provide training on system administration and reporting, covering both basic and advanced conce


pts.
Development of Additional Training Mater

ials:· Create video guides to complement written training mater

ials.· Produce video guides aligned with product release notes to ensure users are informed about new feat

ures.· Develop customer-branded training guides and vi


deos.
Identifying Opportunities for Business Improv

ement:· Proactively identify and propose additional tasks and initiatives to enhance training effectiveness and benefit the bus

iness.· Collaborate with cross-functional teams to implement suggested improvements and optimise training proc


esses.
Essential skills & expe

rience:Excellent customer service skills – across all communication m

ethods.Proven ability to multi-task and prioritise issues as re

quired.Ability to learn and adapt quickly to changing functio

nality.Proven experience in instructional design, training delivery, and content devel

opment.Familiarity with learning management systems and training delivery pla

tforms.Strong communication and presentation

skills.Ability to work independently and collaboratively in a dynamic team envir

onment.Creative mindset with a passion for developing engaging and effective training mat

erials.Experience in video production and editing is


a plus.

  • BenefitsCompetitive startin
  • g salaryFlexible working, but would need to be office based (York) a minimum of 2 days
  • per week33 days holiday (including Bank H
  • olidays)Contributory pensio


n scheme

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