Customer Training Specialist
4 weeks ago
Find out more about this role by reading the information below, then apply to be considered.
MyKnowledgeMap is one of the UK’s longest established learning technology companies. We regularly win awards for innovation and continue to drive development of our products in new exciting areas. Our customers are mainly university medical and nursing schools and related healthcare organisations in the UK, Australia, USA, Singapore and other countries – and we are experiencing significant growth across all our target markets.
Overview
:We are seeking a dedicated and experienced Customer Training Specialist to join our team. The ideal candidate will be responsible for the production and maintenance of written training guides, updating existing guides, supporting pre-sales demos, conducting various training sessions, and exploring opportunities to enhance training materials to meet the evolving needs of our customers. This role will play a crucial part in ensuring our clients receive comprehensive and effective training to maximize their utilisation of our products and services
.
Key Responsibilitie
s:· Production and Maintenance of Written Training Guide
s:· Develop comprehensive written training guides for various user group
s.· Ensure training guides are up-to-date with the latest features and functionalitie
s.· Regularly review and revise existing training materials as neede
d.
Supporting Pre-Sales Dem
os:· Collaborate with the sales team to support pre-sales demonstratio
ns.· Assist in showcasing product features and capabilities to potential custome
rs.· Provide training-related insights to enhance the effectiveness of pre-sales dem
os.
Training Deliv
ery:· Delivery of product train
ing.· Conduct training sessions for students, administrative staff, practice staff, and external assess
ors.· Organise and facilitate regular BAU training sessi
ons.· Provide training on system administration and reporting, covering both basic and advanced conce
pts.
Development of Additional Training Mater
ials:· Create video guides to complement written training mater
ials.· Produce video guides aligned with product release notes to ensure users are informed about new feat
ures.· Develop customer-branded training guides and vi
deos.
Identifying Opportunities for Business Improv
ement:· Proactively identify and propose additional tasks and initiatives to enhance training effectiveness and benefit the bus
iness.· Collaborate with cross-functional teams to implement suggested improvements and optimise training proc
esses.
Essential skills & expe
rience:Excellent customer service skills – across all communication m
ethods.Proven ability to multi-task and prioritise issues as re
quired.Ability to learn and adapt quickly to changing functio
nality.Proven experience in instructional design, training delivery, and content devel
opment.Familiarity with learning management systems and training delivery pla
tforms.Strong communication and presentation
skills.Ability to work independently and collaboratively in a dynamic team envir
onment.Creative mindset with a passion for developing engaging and effective training mat
erials.Experience in video production and editing is
a plus.
BenefitsCompetitive startin
g salaryFlexible working, but would need to be office based (York) a minimum of 2 days
per week33 days holiday (including Bank H
olidays)Contributory pensio
n scheme
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