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Mortgage Application Officer
4 months ago
Mortgage Application Officer
Milton Keynes or Wilmslow - Hybrid
The Mortgage Application Officer will maintain the administration of all legal due diligence as applicable to home purchase plan cases and assist in the preparation of them for completion, following all Risk and Compliance procedures.
Communicating with various internal and external stakeholders through the completion journey, working alongside the case managers to set service level agreements, all the while being mindful of the customer experience.
Key responsibilities
- Contact customer enquiries within agreed timescales
- Tracking potential customers and following up on enquiries.
- Handle inbound customer calls.
- Liaise with customers via our online chat facility.
- Liaise with customers to provide any outstanding documentation required to progress applications.
Key Skills required
- Service excellence delivery for customers.
- Excellent time management skills.
- Fraud risk/compliance awareness.
- Strong communications skills.
- Understanding of mortgage applications