CRM Manager

3 weeks ago

United Kingdom 3Search Full time

Job Title: CRM Manager

Salary Range: Up to £60K

Location: Remote


About the Company:

Our client, a dynamic and rapidly growing brand in the health and wellness industry, has undergone an impressive transformation since its rebranding in 2022. Now a leader in the longevity and anti-aging niche, our client is poised to reach new heights and is committed to establishing itself as one of the most trusted brands in this space. As part of this exciting journey, they are seeking a skilled CRM Manager to join their team and drive customer loyalty and engagement.



Role Overview:

The CRM Manager will play a pivotal role in shaping and executing a comprehensive CRM strategy that builds on existing foundations. This role involves optimising current customer flows, planning and delivering campaigns to nurture a loyal customer base, and enhancing subscriber retention strategies. The CRM Manager will also refine and grow our client’s referral program. If you have a passion for retention marketing and an interest in longevity-related health, this is the role for you.



Key Responsibilities:

  • CRM Strategy: Define and refine strategies to maximise customer retention and loyalty through email, SMS, subscription models, and referral programs.
  • Klaviyo Expertise: Manage and optimise email marketing campaigns using Klaviyo, including segmentation, automation, and targeted communication.
  • A/B Testing: Conduct tests to optimise email performance, including content, subject lines, and send times.
  • Performance Analysis & Reporting: Monitor key metrics, provide insights, and deliver regular reports to improve CRM campaigns and database performance.
  • Subscriber Retention: Enhance strategies to reduce churn, reward loyal customers, and increase subscriber count and average order value (AOV).



Essential Skills:

  • Proven experience in eCommerce CRM management within a health and wellness brand.
  • Proficiency in Klaviyo, with a deep understanding of customer segmentation and campaign optimisation.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Excellent communication skills, both written and verbal.
  • Creative thinking and an eye for design, with a results-oriented mindset.



Benefits:

  • 25 days holiday + Bank Holidays
  • Remote working with flexible hours
  • Opportunity to work from abroad
  • Gym membership (up to £75 per month)
  • Free access to products
  • Performance bonus
  • Pension scheme



Call to Action:

Explore this unique opportunity to advance in the health and wellness industry. Submit your CV now to be considered for a role that promises growth and innovation with our client.



DEI Statement:

At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.

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