Business Development Account Manager

4 days ago

United Kingdom Mahalo Rae Ltd Full time

Job Title: Business Development Manager Department: Sales and Business Development Location: Remote

Reports To: MD and Partnerships Director


Mahalo Rae

Mahalo Rae was born out of the frustrations of traditional in house BD roles and ways of working.

We work with agencies and charities to support their commercial objectives slotting into the team as a remote resource.

Our team are 100% remote and work from different areas of the company, the MD operates our of Cumbria and the Partnerships Director out of London so the ability to get to face to face catch ups would be beneficial as this is expected from time to time.


Our values that we try to live by are :


AUTHENTICITY.

We believe in genuine and heartfelt interactions.

Every action we take is centred around being true to ourselves and our clients. Our personal approach builds trust, fostering long-term relationships with agencies and charities to create profitable partnerships.


PARTNERSHIP.

Collaboration and partnership mean the world to us. We see ourselves as an integral part of our clients’ teams, whether we’re plugging in as a BD function or becoming the trusted partnership arm of a charity. We cultivate a supportive environment where we cherish our team, our clients, and the incredible work we accomplish together.


ORIGINALITY.

Our clients and partners appreciate our originality and personal approach. We’re not afraid to deviate from the tried and tested path to deliver exceptional results. Our nuanced service sets us apart, as we constantly strive to be different, pushing boundaries and thinking beyond industry norms. 


These values run through our business and this also transfers into how we work as a team, we operate on a 4 day a week model as we truly believe in doing more with less, and that an engaged team is a better team.

We treat our team members as adults and to a certain extent we expect you to be able to operate on your own steam without much hand holding but what we don't neglect is support, understanding and flexibility.


Job Summary:

The Business Development Manager will be responsible for driving business growth by identifying new business opportunities, building strong client relationships, and managing key accounts. 


This is a sales role so applicants must be brilliant on the phone, email and at using social media to build relationships.


This role requires a strategic thinker with excellent communication skills, a strong sales background, and the ability to manage multiple priorities and clients in a fast-paced environment.


Key Responsibilities: Business Development:

● Identify and develop new business opportunities through research, networking, and outreach.

● Develop and execute strategic plans to achieve sales targets and expand the customer base.

● Conduct market analysis to identify trends, customer needs, and competitive landscape.

● Prepare and deliver compelling sales presentations to prospective clients.

● Negotiate and close deals with new clients, ensuring alignment with company objectives.

Account Management:

● Maintain and grow relationships with existing clients, serving as their primary point of contact.

● Develop a deep understanding of clients’ business needs and goals to provide tailored solutions.

● Monitor and analyse account performance, identifying opportunities for upselling and cross-selling.

● Ensure high levels of client satisfaction by addressing issues and providing timely solutions.

● Collaborate with internal teams (e.g., marketing, product development) to meet client needs and improve service offerings.

Administrative and Reporting:

● Maintain accurate records of sales activities, client interactions, and account status in the CRM system.

● Prepare regular reports on sales performance, business development activities, and client feedback.

● Participate in regular team meetings, providing updates and insights on business development and account management activities.

● Stay informed about industry trends, best practices, and competitor activities.


Qualifications:

● 2-4 years of experience in business development, sales, or account management within a creative business environment

● Proven track record of achieving sales targets and managing key accounts.

● Excellent communication, negotiation, and presentation skills.

● Strong analytical and problem-solving abilities.

● Proficiency with CRM software and Microsoft Office Suite.

● Ability to work independently and as part of a team in a dynamic environment.

● Willingness to travel as needed.

Preferred Skills:

● Familiarity with digital marketing and social media strategies.


Personal Attributes:

● Results-driven with a proactive approach to business growth.

● Strong interpersonal skills with the ability to build lasting relationships.

● High level of integrity and professionalism.

● The ability to multi-task and think outside the box in terms of time and client management.

● Adaptable and resilient, with the ability to handle rejection and persevere.


Package:

● Either a competitive salary in line with industry standards or we are open to contract models.

● Opportunities for professional development and career advancement.

● We operate as a 4 day week employer

● Two weeks paid leave over Christmas on top of annual leave entitlement

● Supportive, flexible and collaborative remote team environment. 


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