Service Delivery Manager
2 months ago
Service Delivery Manager x2 – Managed Services / Digital Transformation / ITIL
Secure Networking & Unified Comms, CX and Cyber
Central & Local Government, Public Authorities, Professional Services
Location: Remote, with infrequent travel to client sites
Paying circa £50/60k DOE
No sponsorship available, UK applicants only.
We’re looking for Service Delivery Management Professionals, in the MSP world, who excel in building strong customer relationships, skilled in managing escalations, and is committed to delivering top-tier service through thorough process management and accurate reporting.
Key Responsibilities:
- Build and sustain trusted relationships with customers, understanding their objectives and collaborating with internal teams to meet these goals while advocating for customer needs.
- Serve as the main escalation contact, coordinating with internal teams and external partners to ensure effective communication and resolution.
- Conduct regular Service Reviews to gain insights, maintain customer satisfaction, and build trust through clear, consistent follow-ups.
- Lead cross-functional teams in resolving escalations efficiently, providing guidance to service teams and liaising with external vendors as needed.
- Ensure timely, transparent communication with customers during escalations, keeping them updated on progress.
- Oversee contract fulfilment by accurately reporting on Service Level Agreements, analysing trends, and preparing P1/P2 Root Cause Analysis reports within expected timeframes.
- Maintain a Continual Service Improvement (CSI) register for each client, prioritizing initiatives that align with contractual limits. Identify and pursue opportunities to enhance service quality, partnering with Account Management to drive improvement and growth.
- Facilitate smooth transitions from project completion to ongoing service, coordinating all activities with stakeholders to meet deadlines. Keep customer documentation current per contract requirements, ensuring clients are well-equipped for support.
- Enable effective handover of knowledge from project teams to support teams, ensuring customers transition seamlessly into live support.
- Partner with the Service Desk to maintain SLA compliance, collaborate on process improvements, and strengthen relationships through regular visits and participation in Working Groups.
- Develop strong supplier relationships to manage escalations and ensure supplier SLAs are met, safeguarding customer satisfaction.
- Thoroughly understand contractual obligations to ensure service aligns with available resources, monitor compliance with service credit agreements, and refer business growth opportunities to the Account Development team.
- Collaborate closely with Account Development, providing insights for account planning and building relationships with Account Directors for unified client engagement. Represent the Service Team at Quarterly Business Reviews (QBRs) as needed.
- Actively contribute to team knowledge-sharing, document refinement, and best practices to foster continuous improvement and alignment across cross-functional teams.
Person Specification
Technical Profile:
- ITIL Foundation certified (minimum requirement).
- At least 2 years’ experience in Service Delivery Management within a Managed Service environment.
- Proficient in service delivery, project management, and planning.
- Skilled in report production and document writing.
- Familiarity with Microsoft Word, PowerPoint, Excel, etc.
If you’re ready to join a dynamic, award-winning team, we want to hear from you Apply today to make a meaningful impact.
Reach out directly to Luke.Fuidge@IP-People.co.uk with a personalised mail for quicker response.
-
Serviced Delivery Manager
4 weeks ago
England, United Kingdom Areti Group | B Corp™ Full time €70,000 - €80,000Service Delivery Manager - Telco - Remote in UK - £70-80k We are seeking a highly skilled and experienced Service Delivery Manager to join our clients Systems Operations and Support Team (SysOps), bringing strong expertise in technical service delivery and service transition. A key focus of the position involves orchestrating successful service...
-
Serviced Delivery Manager
1 month ago
England, United Kingdom Areti Group | B Corp™ Full time €70,000 - €80,000Service Delivery Manager - Telco - Remote in UK - £70-80k We are seeking a highly skilled and experienced Service Delivery Manager to join our clients Systems Operations and Support Team (SysOps), bringing strong expertise in technical service delivery and service transition. A key focus of the position involves orchestrating successful service...
-
Service Delivery Manager
3 weeks ago
England, United Kingdom IP-People Full time €50,000 - €55,000Service Delivery Manager x2 – Managed Services / ITIL / Client Relations Secure Networking & Unified Comms, CX and Cyber Central & Local Government, Public Authorities, Professional Services Location: Remote, with infrequent travel to client sites Paying circa £50/55k DOE No sponsorship available, UK applicants only. We’re looking for Service...
-
Service Delivery Manager
3 weeks ago
England, United Kingdom IP-People Full timeService Delivery Manager x2 – Managed Services / ITIL / Client Relations Secure Networking & Unified Comms, CX and Cyber Central & Local Government, Public Authorities, Professional Services Location: Remote, with infrequent travel to client sites Paying circa £50/55k DOE No sponsorship available, UK applicants only. We’re looking for Service Delivery...
-
Service Delivery Manager
3 weeks ago
England, United Kingdom IP-People Full time €50,000 - €55,000Service Delivery Manager x2 – Managed Services / ITIL / Client Relations Secure Networking & Unified Comms, CX and Cyber Central & Local Government, Public Authorities, Professional Services Location: Remote, with infrequent travel to client sites Paying circa £50/55k DOE No sponsorship available, UK applicants only. We’re looking for Service...
-
Service Delivery Manager
3 weeks ago
England, United Kingdom IP-People Full timeService Delivery Manager x2 – Managed Services / ITIL / Client RelationsSecure Networking & Unified Comms, CX and CyberCentral & Local Government, Public Authorities, Professional ServicesLocation: Remote, with infrequent travel to client sitesPaying circa £50/55k DOENo sponsorship available, UK applicants only.We’re looking for Service Delivery...
-
Service Delivery Manager
4 weeks ago
England, United Kingdom IP-People Full timeService Delivery Manager x2 – Managed Services / ITIL / Client RelationsSecure Networking & Unified Comms, CX and CyberCentral & Local Government, Public Authorities, Professional ServicesLocation: Remote, with infrequent travel to client sitesPaying circa £50/55k DOENo sponsorship available, UK applicants only.We’re looking for Service Delivery...
-
Service Delivery Manager
2 weeks ago
England, United Kingdom IP-People Full timeService Delivery Manager x2 – Client Relations / Customer Success - Managed Services / ITILClient Relations / Customer Success champion are the key elements required!Location: Remote, with infrequent travel to client sitesPaying circa £50/55k DOENo sponsorship available, UK applicants only.We’re looking for Service Delivery Management Professionals, in...
-
Service Delivery Manager
5 days ago
England, United Kingdom IP-People Full time €50,000 - €55,000Service Delivery Manager x2 – Client Relations / Customer Success - Managed Services / ITIL Client Relations / Customer Success champion are the key elements required! Location: Remote, with infrequent travel to client sites Paying circa £50/55k DOE No sponsorship available, UK applicants only. We’re looking for Service Delivery Management...
-
Service Delivery Manager
2 weeks ago
England, United Kingdom IP-People Full timeService Delivery Manager x2 – Client Relations / Customer Success - Managed Services / ITILClient Relations / Customer Success champion are the key elements required!Location: Remote, with infrequent travel to client sitesPaying circa £50/55k DOENo sponsorship available, UK applicants only.We’re looking for Service Delivery Management Professionals, in...
-
Service Delivery Manager
2 months ago
England, United Kingdom OneAdvanced Full timeWhat you will do –Act as the primary service management contact for the customer,Creation and ownership of SIP’s (Service improvement plans)Ensure all engagements drive the customers experience in line with the customer contracted services, and managing customer expectationsCoordination of DR (disaster recovery) tests and technical infrastructure, when...
-
Service Delivery Manager
2 months ago
England, United Kingdom OneAdvanced Full timeWhat you will do –Act as the primary service management contact for the customer,Creation and ownership of SIP’s (Service improvement plans)Ensure all engagements drive the customers experience in line with the customer contracted services, and managing customer expectationsCoordination of DR (disaster recovery) tests and technical infrastructure, when...
-
Service Delivery Manager
2 months ago
England,, UK, United Kingdom OneAdvanced Full timeWhat you will do –Act as the primary service management contact for the customer,Creation and ownership of SIP’s (Service improvement plans)Ensure all engagements drive the customers experience in line with the customer contracted services, and managing customer expectationsCoordination of DR (disaster recovery) tests and technical infrastructure, when...
-
Service Delivery Manager
1 week ago
Eastern England, United Kingdom Royal Caribbean Group Full timeJob OverviewThe Service Delivery Manager plays a pivotal role in the shipboard management team, leading by example and fostering a positive working environment. This individual possesses excellent communication skills, with the ability to effectively manage internal and external guests.Key Responsibilities:Manage front of house operations to ensure...
-
Service Delivery Manager
3 days ago
South West England, United Kingdom Sanderson Full time**Contract: £450-475/day Inside IR35 - Umbrella Engagement Start Date: ASAP Length: 6 Months+ (Likely to extend) Location: Wiltshire/Remote Hybrid model to being - 2 days in office followed by as and when necessary** Ensure the delivery of high quality IT services by developing excellent working relationships with all stakeholders, partners and service...
-
Service Delivery Manager
2 months ago
Eastern England, United Kingdom OneAdvanced Full timeWhat you will do –Act as the primary service management contact for the customer,Creation and ownership of SIP’s (Service improvement plans)Ensure all engagements drive the customers experience in line with the customer contracted services, and managing customer expectationsCoordination of DR (disaster recovery) tests and technical infrastructure, when...
-
Probation Service Manager
1 month ago
Eastern England, United Kingdom Service Care Solutions Full timeService Care Solutions is the leading recruitment agency for the Probation service nationwide.We are currently recruiting for probation officers to join our team and contribute to making a positive impact on communities across the country.**Job Summary:**We are seeking highly skilled and dedicated professionals to work as Probation Officers, providing expert...
-
Senior Service Delivery Manager
3 weeks ago
England, United Kingdom IP-People Full time €50,000 - €55,000Service Delivery Manager x2 – Managed Services / ITIL / Client Relations Secure Networking & Unified Comms, CX and Cyber Central & Local Government, Public Authorities, Professional Services Location: Remote, with infrequent travel to client sites We’re looking for Service Delivery Management Professionals, in the MSP world, who excel in building...
-
Senior Service Delivery Manager
3 weeks ago
England, United Kingdom IP-People Full time €50,000 - €55,000Service Delivery Manager x2 – Managed Services / ITIL / Client Relations Secure Networking & Unified Comms, CX and Cyber Central & Local Government, Public Authorities, Professional Services Location: Remote, with infrequent travel to client sites We’re looking for Service Delivery Management Professionals, in the MSP world, who excel in building...
-
Senior Service Delivery Manager
5 days ago
England, United Kingdom IP-People Full time €50,000 - €55,000Service Delivery Manager x2 – Client Relations / Customer Success - Managed Services / ITIL Client Relations / Customer Success champion are the key elements required! Location: Remote, with infrequent travel to client sites We’re looking for Service Delivery Management Professionals, in the MSP world, who excel in building strong customer...
