Service Delivery Manager

2 weeks ago


Eastern England, United Kingdom Royal Caribbean Group Full time
Job Overview

The Service Delivery Manager plays a pivotal role in the shipboard management team, leading by example and fostering a positive working environment. This individual possesses excellent communication skills, with the ability to effectively manage internal and external guests.

Key Responsibilities:

  • Manage front of house operations to ensure exceptional guest service delivery.
  • Maintain high levels of discretion, patience, tact, and diplomacy when dealing with guests.
  • Cultivate a dynamic and diverse guest services operation through coaching and counseling.

Salary: $60,000 - $80,000 per year (dependent on experience).

Required Skills and Qualifications:

  • Minimum one year front of house supervisory experience in a hotel, cruise line, or hospitality industry related field.
  • Demonstrated ability to communicate diplomatically and resolve problems amicably.
  • Working knowledge of computer software packages, including Microsoft Office.

Benefits:

  • Competitive salary range.
  • Affordable health insurance options.
  • Vacation time and holiday pay.


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