Service Delivery Manager
2 weeks ago
The Service Delivery Manager plays a pivotal role in the shipboard management team, leading by example and fostering a positive working environment. This individual possesses excellent communication skills, with the ability to effectively manage internal and external guests.
Key Responsibilities:
- Manage front of house operations to ensure exceptional guest service delivery.
- Maintain high levels of discretion, patience, tact, and diplomacy when dealing with guests.
- Cultivate a dynamic and diverse guest services operation through coaching and counseling.
Salary: $60,000 - $80,000 per year (dependent on experience).
Required Skills and Qualifications:
- Minimum one year front of house supervisory experience in a hotel, cruise line, or hospitality industry related field.
- Demonstrated ability to communicate diplomatically and resolve problems amicably.
- Working knowledge of computer software packages, including Microsoft Office.
Benefits:
- Competitive salary range.
- Affordable health insurance options.
- Vacation time and holiday pay.
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