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Application Support Specialist

2 months ago

City Of Bristol, United Kingdom RedRock Resourcing Full time

Job Title: Application Support Specialist

Location: Bristol (Hybrid)

Employment Type: Permanent / full time


The company:

A leader in the payroll and pensions software industry, offering innovative solutions that streamline payroll management and pension administration. Their software is trusted by businesses worldwide, and they are dedicated to providing exceptional customer service and technical support.


Based in Bristol, with parking on site, this role is offered on a hybrid basis (2 days a week in the office).


Position Overview:

We are looking for a detail-oriented Application Support Specialist to provide technical assistance to our clients. The successful candidate will have a strong technical background, excellent problem-solving skills, and a passion for customer service. You will be the primary contact for resolving software issues and ensuring our clients’ payroll and pension systems operate smoothly.


Key Responsibilities:

  • Provide first-line technical support for payroll and pension software using SQL.
  • Diagnose, troubleshoot, and resolve client issues efficiently.
  • Respond to client inquiries via phone, email, and chat.
  • Manage and document support requests in the ticketing system.
  • Assist with software updates, patches, and configurations.
  • Create and update user guides and support documentation.
  • Collaborate with the development team on complex issues.


Past experience:

  • Experience in software support or technical support roles.
  • SQL database management experience
  • Knowledge of payroll and pensions software is a plus.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple tasks.


Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Flexible working hours and remote work options
  • Supportive and collaborative team environment


Please apply to hear more details