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Application Support Specialist

2 months ago

West of England, United Kingdom RedRock Resourcing Full time
Job Title: Application Support Specialist

Location: Bristol (Hybrid)

Employment Type: Permanent / full time

We are seeking a skilled Application Support Specialist to join our team at RedRock Resourcing.

Job Summary:

We are looking for a detail-oriented individual to provide technical assistance to our clients. As an Application Support Specialist, you will be the primary contact for resolving software issues and ensuring our clients' payroll and pension systems operate smoothly.

Key Responsibilities:

  • Provide first-line technical support for payroll and pension software using SQL.
  • Respond to client inquiries via phone, email, and chat.
  • Manage and document support requests in the ticketing system.
  • Assist with software updates, patches, and configurations.
  • Create and update user guides and support documentation.

Requirements:

  • Experience in software support or technical support roles.
  • SQL database management experience.
  • Knowledge of payroll and pensions software is a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Flexible working hours and remote work options.
  • Supportive and collaborative team environment.