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Field Services Engineer

2 months ago

Wales, United Kingdom PE Global Full time

PE Global is recruiting a field services engineer for our retail technology company based in North Wales region. This remote role is an initial 12 month contract and operates a 1 in 3 rolling shift pattern (see below).


Responsibilities of the role:


  • To act as the Company’s ‘ambassador’ when attending customer site/s for support and maintenance activities, inline with Company values.
  • To adhere to Company Engineer Best Practices for Field Service Engineers.
  • To liaise with local customer representative/s in order to diagnose faults and ensure a rapid, accurate & long-term ‘fix’ to problem.
  • To complete ‘fix’, and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible and without the need to return to site to complete further work.
  • To ensure replacement parts are utilized only where the diagnosis proves it is essential to do so.
  • To ensure local customer representative/s is updated on call progress, fix or future action and likely timescales.
  • To advise local customer representatives on proper care of equipment and provide simple training or advice that will prevent the recurrence of fault
  • To liaise with technical support personnel, where additional advice and guidance are needed to affective a ‘fix’.
  • To act upon the advice of staff and ensure a full understanding of their guidance to ensure future learning
  • Ensure all chargeable fault calls are identified and reported.


1 in 3 Rolling Shift Pattern:


Week 1 – Monday to Friday / x5 Days *Standard Working Day/Hours*

Week 2 – Monday to Sunday / x7 Days *Standard Working Day/Hours + OOHs (7am to 8am & 6pm to 9pm)

Week 3 – Monday to Friday / x5 Days x3 Standard Days + x2 SB Standby Days


Requirements:


  • Retail and break fix experience essential (POS, SCO, Pin Pads, Scanners, Tills, Printers, Back Office IT Equipment)
  • Communication skills
  • 5 years’ experience would be ideal


Company van and fuel card are provided for this remote position.


Interested candidates should submit an updated CV.


***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***