Field Service Technician

8 months ago

South Wales, United Kingdom Ricoh Full time

What you will be doing

To provide a technical service to customers, including installation, maintenance and repair of our flagship products. To ensure customers receive a satisfactory service in line with agreed service level agreements. To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties. Management and control of vehicle/site stock, to improve first time fix levels to customers, and to minimise stock losses and product downtime. Ability to work on a rotating shift pattern which includes days, evenings and weekends inc Bank holidays. Ability to work well within a close team environment which includes the customer. Ability to work under pressure to agreed timescales

You will ideally have

Excellent knowledge of electrical/ mechanical engineering, Experience with high end Commercial Print customers, Experience with high end Cutsheet products and/or Ink Jet based solutions, Good product knowledge, inc pre/post equipment, Proven fault-finding technique, IT literate, Excellent Interpersonal and customer handling skills, Excellent knowledge of Company Service procedures,

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

working in line with role requirements An Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement planto support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.Company car / car allowance (role-specific), cycle to work scheme Opportunity to join a global company

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