Airport Operations Manager
6 days ago
This vital role ensures the efficient and seamless delivery of all training operations, contributing to an outstanding learning experience for our colleagues and customers. As a pivotal part of the Global Learning Academy, you will manage daily training operations, support the delivery of learning initiatives, and drive continuous improvement across our academy.
What You’ll Do:
- Provide operational oversight for all training activities, ensuring a smooth, uninterrupted delivery of the training programme.
- Manage and support Global Learning Academy Operations Delivery Coordinators, ensuring effective resource prioritisation and duty of care.
- Support tactical delivery of the Global Learning Academy Operational Training Plan, adapting as necessary and maintaining open feedback loops with planning teams.
- Resolve operational issues to ensure excellence in training delivery, escalating as needed.
- Act as a subject matter expert in learning areas, ensuring compliance with regulatory standards (CAA/EASA).
- Coordinate and cascade critical information, including managing contingency plans during disruptions.
- Proactively identify risks, suggest mitigation strategies, and drive continuous improvement initiatives.
- Be a role model for Global Learning Academy brand behaviours, fostering a positive and engaging culture.
What You’ll Bring to us:
- A proactive, flexible, and agile approach to problem-solving in dynamic situations.
- Outstanding collaboration and communication skills, with the ability to engage and inspire across teams.
- A passion for delivering excellence, ensuring a memorable and impactful customer experience.
Your Experience:
- Strong background in operations management, with a focus on training and learning delivery.
- Proficiency in stakeholder management and the ability to foster productive partnerships.
- Experience in learning design, development, and innovation, with a solid understanding of regulatory compliance (GDPR, CAA/EASA).
- Proven ability to manage change, leveraging data-driven insights for decision-making.
- Demonstrated leadership capabilities, mentoring, and coaching to inspire colleagues.
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