1st Line Support Engineer

1 week ago

Milton Keynes, United Kingdom Ekco Full time

ABOUT THE ROLE


As a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes HQ, you will be part of a blended team of experienced engineers (1st Line, FCR, 2nd Line). You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied environments and technologies you will be supporting. You will receive training to support your growth, with a view to progression as you increase your knowledge and standing within the team.

This role is pitched at a level where engineers should be able to resolve above 70% of the tickets coming into the business, which means you’ll be given the freedom and trust to work on every technology that our clients own.

While we hold technical skills in high regard, we are always looking for someone who can bring a can-do attitude and a willingness to improve and learn.


Key Responsibilities:

  • Remote customer support, where you will perform various support tasks(not exhaustive);
  • Device Troubleshooting (Desktop/Laptop/Mobile)
  • Active Directory / Exchange / Office 365
  • Printer Troubleshooting/Configuration
  • Network Troubleshooting (Server, Switching)
  • Logging all support queries as tickets and communicating with clients to keep them updated on the progression of their tickets
  • Accountable for your own personal ticket queue, ensuring that all tickets are updated and closed in a timely fashion
  • Supporting the progression of 1st Line/Apprentice engineers within the team


Essential Qualities:

  • Experience in supporting;
  • Device Troubleshooting (PC/Laptop/MAC/Mobile)
  • Active Directory / Exchange / Group Policy / InTune
  • Microsoft 365 / Azure / MDM
  • Networking
  • Customer centric with great people skills
  • Proactive and positive approach to problem solving and client interaction


Desirable:

  • Experience of virtualised Microsoft environments
  • Experience with Egnyte for file storage
  • Microsoft Terminal Services/RDP to support level


Personal Qualities:

  • Takes pride in providing a high level of service
  • Regularly going above and beyond
  • Strong attention to detail
  • Ability to work under pressure and handle difficult situations
  • Impeccable time management skills with the ability to prioritise effectively


Package

  • Annual Leave of 25 days + UK Bank Holidays
  • 1x day Birthday leave per year
  • Vitality Health Insurance (after probation)
  • Pension scheme through People’s Pension
  • Referral Bonus scheme
  • 24x7 Confidential Support Line (health & wellbeing, counselling, family, legal, general advice, etc)
  • Access to internal Mental Health First Aid Champions
  • My Staff Shop scheme discounts
  • Cycle to Work scheme
  • Free eye tests
  • Annual flu jab

  • 1st Line Support Engineer

    2 weeks ago

    Milton Keynes, United Kingdom Ekco Full time

    ABOUT THE ROLEAs a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes HQ, you will be part of a blended team of experienced engineers (1st Line, FCR, 2nd Line). You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied...

  • 1st Line Support Engineer

    1 week ago

    Milton Keynes, United Kingdom Ekco Full time

    ABOUT THE ROLE As a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes HQ, you will be part of a blended team of experienced engineers (1st Line, FCR, 2nd Line). You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied...

  • 1st Line Support Engineer

    6 days ago

    Milton Keynes, United Kingdom Ekco Full time

    ABOUT THE ROLE As a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes HQ, you will be part of a blended team of experienced engineers (1st Line, FCR, 2nd Line). You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied...

  • Senior 1st Line Support

    6 months ago

    Milton Keynes, United Kingdom Bluecube - An Ekco company Full time

    **ABOUT THE ROLE** As a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Part of a blended team of experienced engineers (1st Line, FCR, 2nd Line), you will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied environments and technologies you will be...

  • 1st Line Technical Support

    6 months ago

    Milton Keynes, United Kingdom Inreach group Full time

    **J**ob Title: 1st Line IT Support Engineer Job Overview: As a 1st Line IT Support Engineer, you will be the first point of contact for all IT-related queries and issues. You will provide technical support to users, ensuring that all hardware and software is functioning efficiently. Your role is crucial in maintaining the IT infrastructure and providing a...

  • 1st Line Support Engineer

    2 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom Ekco Full time

    ABOUT THE ROLE As a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes HQ, you will be part of a blended team of experienced engineers (1st Line, FCR, 2nd Line). You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied...

  • 1st Line Support Engineer

    2 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom Ekco Full time

    ABOUT THE ROLE As a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes HQ, you will be part of a blended team of experienced engineers (1st Line, FCR, 2nd Line). You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied...

  • 2nd Line Engineer

    2 weeks ago

    Milton Keynes, United Kingdom In Technology Group Full time

    Job Description: 2nd Line Support Engineer Location: Milton Keynes (Full-time Onsite) Industry: IT Services Consultancy Salary: £35,000 per annum (DOE) Industry: IT Services Consultancy About the Role We are seeking a dedicated and skilled 2nd Line Support Engineer to join our dynamic team in Milton Keynes. As part of our IT Services Consultancy, you...

  • 2nd Line Engineer

    3 weeks ago

    Milton Keynes, United Kingdom CV-Library Full time

    Job Description: 2nd Line Support Engineer Location: Milton Keynes (Full-time Onsite) Industry: IT Services Consultancy Salary: £35,000 per annum (DOE) Industry: IT Services Consultancy About the Role We are seeking a dedicated and skilled 2nd Line Support Engineer to join our dynamic team in Milton Keynes. As part of our IT Services...

  • Technical Support Professional

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom ⁓慓 Full time

    S-SA Digital offers a reliable environment to advance your career in the cloud.Job DetailsPosition: 1st/2nd Line Support EngineerType: PermanentLocation: UKJob DescriptionWe have an excellent opportunity for a 1st/2nd Line Support Engineer to join our team in the UK to provide technical support to our nationwide customer base. The ideal candidate will have a...

  • IT Support Engineer

    4 months ago

    Milton Keynes, United Kingdom LUCIEG CONSULTING LTD Full time

    We are seeking a skilled ITSupport Engineer to join our team. In this role you will beresponsible for identifying and resolving issues as well asimplementing necessary changes to the projects and products yousupport. You should beconfident in taking ownership of IT support within the business andhave a strong passion for problemsolving. As an integral part...

  • Home 1st Administrator

    6 months ago

    Milton Keynes, United Kingdom Central and North West London NHS Foundation Trust Full time

    Home 1st are looking for a Part Time Permanent Band 3 Administrator The Milton Keynes Home 1st Service is a jointly delivered service between CNWL and Milton Keynes Council that provides fast access to nursing, therapy and reablement to help you to remain safe and supported in your own home or usual place of residence. You will be working with a team that...

  • Information Technology Support Engineer

    3 weeks ago

    Milton Keynes, United Kingdom Allegiance Group Full time

    IT Support Engineer Milton Keynes £A Microsoft Partner who has an incredible reputation both within the Tech world and with their staff are on the lookout for a new team member due to new client wins and expansion! This is a great chance to join a business which will allow you to undertake a mixture of project and support duties from day one. You will...

  • Customer Support Agent

    6 months ago

    Milton Keynes, United Kingdom 1st Choice Recruitment Full time

    Full-Time Customer Support Agent Our client's Customer Care Team is growing in their vibrant Milton Keynes office. As they look to invest in the expansion of our contact centre team, we're seeking talented and thoughtful individuals who love to listen and help our customers manage their accounts. £12.00 - £13.00 Per hour This is a Monday-to-Friday role...

  • IT Support

    4 weeks ago

    Milton Keynes, United Kingdom CV-Library Full time

    IT Support Engineer Milton Keynes £22,000 - £35,000 A Microsoft Partner who has an incredible reputation both within the Tech world and with their staff are on the lookout for a new team member due to new client wins and expansion! This is a great chance to join a business which will allow you to undertake a mixture of project and support...

  • Bar Staff

    6 months ago

    Milton Keynes, United Kingdom 1st Choice Recruitment Full time

    Calling all event enthusiasts! 1st Choice Staff Recruitment is on the lookout for dynamic and passionate bar staff to join our team for a range of exciting indoor and outdoor events in Milton Keynes this year. As a member of our team, you'll be responsible for providing top-notch bar service and support. From pouring pints to mixing basic spirits, you'll...

  • IT Support Engineer

    7 days ago

    Milton Keynes, United Kingdom Digital Waffle Full time

    1st Line Support EngineerLocation: Aylesbury, UKEmployment Type: Full-TimeSalary: £25,000 Per AnnumThe Role:We are looking for a driven IT Support Engineer to join a growing IT team. This role focuses on supporting users and maintaining IT systems for both on-site and remote teams.This is a great chance to grow your career in a fast-paced, award-winning...

  • IT Support Engineer

    6 days ago

    Milton Keynes, United Kingdom Digital Waffle Full time

    1st Line Support Engineer Location: Aylesbury, UK Employment Type: Full-Time Salary: £25,000 Per Annum The Role: We are looking for a driven IT Support Engineer to join a growing IT team. This role focuses on supporting users and maintaining IT systems for both on-site and remote teams. This is a great chance to grow your career in a fast-paced,...

  • IT Support Engineer

    7 days ago

    Milton Keynes, United Kingdom Digital Waffle Full time

    1st Line Support EngineerLocation: Aylesbury, UKEmployment Type: Full-TimeSalary: £25,000 Per AnnumThe Role:We are looking for a driven IT Support Engineer to join a growing IT team. This role focuses on supporting users and maintaining IT systems for both on-site and remote teams.This is a great chance to grow your career in a fast-paced, award-winning...

  • Information Technology Support Engineer

    3 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom Allegiance Group Full time €22,000 - €35,000

    IT Support Engineer Milton Keynes £A Microsoft Partner who has an incredible reputation both within the Tech world and with their staff are on the lookout for a new team member due to new client wins and expansion! This is a great chance to join a business which will allow you to undertake a mixture of project and support duties from day one. You will...