2nd Line Engineer

4 days ago


Milton Keynes, United Kingdom CV-Library Full time

Job Description: 2nd Line Support Engineer

Location: Milton Keynes (Full-time Onsite)

Industry: IT Services Consultancy
Salary: £35,000 per annum (DOE)
Industry: IT Services Consultancy

About the Role

We are seeking a dedicated and skilled 2nd Line Support Engineer to join our dynamic team in Milton Keynes. As part of our IT Services Consultancy, you will play a crucial role in providing advanced technical support to our clients, ensuring seamless IT operations and excellent customer service. This onsite role demands a proactive problem-solver who thrives in a fast-paced environment and has a passion for technology.

Key Responsibilities

Incident Management:
Respond to escalated issues from 1st Line Support, ensuring timely resolution and minimal downtime.
Troubleshoot and resolve hardware, software, and network issues.
Customer Support:
Provide professional, friendly, and efficient service to clients at all times.
Work closely with clients to identify and resolve recurring technical issues.
System Administration:
Perform maintenance and upgrades on client systems, including servers, workstations, and network equipment.
Manage and support Active Directory, Office 365, and other enterprise applications.
Documentation and Reporting:
Maintain detailed records of incidents and service requests in the ticketing system.
Create and update technical documentation for internal use and client reference.
Collaboration:
Liaise with 3rd Line Support and other teams to escalate and resolve complex technical challenges.
Assist in mentoring and knowledge sharing with 1st Line Support staff.

Key Requirements

Technical Skills:
Proficiency in troubleshooting Windows and macOS environments.
Strong understanding of networking principles (TCP/IP, DNS, DHCP, VPNs).
Experience with server environments, including Windows Server 2016/2019, Active Directory, and Group Policy.
Familiarity with cloud platforms, particularly Microsoft 365 and Azure.
Soft Skills:
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Strong problem-solving mindset and attention to detail.
Experience and Qualifications:
Previous experience in a 2nd Line Support or similar role.
Relevant certifications (e.g., CompTIA Network+, Microsoft MCP/MCSA, ITIL Foundation) are a plus.
Full UK driving license (preferred).In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy


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