Application Support Engineer

2 weeks ago


London Area, United Kingdom G.Digital Full time

G.Digital are on the lookout for a Application Support Engineer and Application Support lead to join a scaling Fintech organisation as they grow their Application and Service desk teams.


This organisation has been on a massive period of growth and are looking to expand teams in Engineering, Data, Test and now Support.


You will be joining a small team that will be responsible for dealing with all incoming tickets into the business, someone with an eye for Quality and spot checking. ( the business has introduced an AI ticketing function)


This is a critical role in ensuring that customers receive the highest level of support for the innovative SaaS platform. Your primary focus will be on initial triage, troubleshooting, and resolving technical issues.


You will also provide guidance to clients, deliver excellent customer service and be an efficient problem solver. You will have a positive attitude with a passion for improvement, and commitment to Operational Excellence.


Tech

📍M365

📍Intune

📍SQL

📍PowerBi

📍Intercom


Salary/ Benefits

📍 Salary up to £40k

📍 25 days holiday + Bank holidays

📍L&D Budget

📍4 Days a week in Central London

📍Opportunities into lead and manager positions


Reach out if this sounds like an opportunity you'd be interested in 📩



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