Caseworker

3 weeks ago


Hastings, United Kingdom House of Commons Full time

Caseworker



The Office of: Helena Dollimore MP - Hastings and Rye

Terms of employment: Full Time or Part Time

Job title: Caseworker

Salary band: £21k - £34k

Location: Hastings and Rye


Key responsibilities

  • Assist at surgeries and other meetings and follow up as appropriate
  • Gather relevant information to assist with resolving cases
  • Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
  • Draft responses to constituents
  • Log all cases; monitor progress and ensure all identified actions are taken
  • Ensure records are kept and information managed confidentially in line with the data protection legislation
  • Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
  • Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
  • There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally


Additional responsibilities

  • Support the Office Manager with diary management for the MP
  • Monitor inbound enquiries, social media and press to ensure that immerging issues are flagged and responses drafted
  • Support the work of the office, as directed by the Office Manager


Closing date Friday 30th August at 6pm. Please send a CV and covering letter to helena.dollimore.mp@parliament.uk.


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