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Customer Service Coordinator

3 months ago

Greater Bristol Area, United Kingdom tdm recruitment Full time

Customer Service Coordinator - 5* housebuilder

£28,000 basic plus bonus

Bristol


We are working with a leading developer investing in great design and building superior specification homes.


They are looking for a Customer Service Coordinator, with excellent people skills and proficient IT knowledge to manage customer concerns, from the point of handover within their 2 year warranty period. you will strive to provide exceptional Customer Service and assist in the development of Customer Service standards, policies, and procedures.


You will have a Customer Service background or be a New Homes Sales Negotiator looking to kick start their Customer Service career. You'll have excellent customer service skills, and want to join the business at time of growth.


With a flexible working structure, You will split your time between Head Office based in Bristol, occasionally site visits across the South West and home. On offer is a basic salary of £28,000 plus bonus.


In this role, you will use your communication and customer service skills, and a willingness to ensure customer ’ satisfaction is at the center of everything you do. You will be ambitious and driven as the company takes pride in developing their talent and progressing their careers.


You will be part of a close knit Customer Service team and report to the Customer Service Manager.


You will be expected to:


  • Ensures all valid defects and maintenance requests are dealt with, organising completion
  • of works identified at the Handover Meeting within the agreed timescales.
  • Be the first point of contact to answer and deal with all calls and enquiries relating to
  • the developments.
  • Delivers consistently high-quality and professional customer service, to internal and
  • external customers by telephone and in written communications.
  • Seeks to continually improve customer satisfaction.
  • Implements systems and procedures to enable all maintenance requests received from
  • internal and external customers to ensure they are resolved within agreed timescales.
  • Maintains regular communication with Maintenance Technicians, Site Managers,
  • Contractors, Managing Agents, the Sales Team and NHBC
  • Allocates work to the Maintenance team within agreed timescales, managing the
  • Maintenance Technicians’ diaries.
  • Updates customers and reporting
  • Reports issues with defects management
  • Manages customer complaints to reduce escalation.



To be successful in the role, you will have:


  • Previous experience as a Customer Service Coordinator, ideally having worked for a housebuilder, developer or housing association in a Customer Service/Care role
  • IT literacy with an excellent telephone manner
  • Professional with a positive attitude
  • Ability to multi-task whilst remaining calm under pressure
  • Excellent interpersonal skills and customer service with strong communication skills
  • Proactive and able to take initiative
  • Full and valid UK driving licence
  • The right to work in the UK



Please note: due to the volume of applications, only successful candidates will be contacted.