Current jobs related to Change and Incident Manager - Crewe - Mphasis

  • Incident Management

    3 months ago

    Crewe, United Kingdom Insight UK Ltd Full time

    **Technical Skill: -** - Incident management facilitating timely resolution of customer IT issues within agreed SLA targets including escalation, communication, and coordination with internal and external parties. - Developing and documenting Incident processes and protocols. - Uses 8D methodology to investigate and resolve incidents. Produces regular...

  • Incident Response Coordinator

    1 month ago

    Crewe, Cheshire East, United Kingdom Axiom Software Solutions Limited Full time

    Position Title: Incident Management ServiceLocation: RemoteKey Responsibilities:Oversee the prompt resolution of client IT challenges while adhering to established SLA targets, ensuring effective communication and collaboration with both internal and external stakeholders.Formulate and document comprehensive Incident Management processes.Employ 8D...

  • Incident Response Coordinator

    1 month ago

    Crewe, Cheshire East, United Kingdom Axiom Software Solutions Limited Full time

    Position Title: Incident Management ServiceLocation: RemoteCore Responsibilities:Oversee the prompt resolution of IT-related customer challenges within established SLA benchmarks, ensuring effective communication and collaboration with both internal teams and external stakeholders.Formulate and document comprehensive Incident Management procedures.Employ 8D...

  • Incident Response Coordinator

    1 month ago

    Crewe, Cheshire East, United Kingdom Axiom Software Solutions Limited Full time

    Position Title: Incident Management ServiceLocation: RemoteKey Responsibilities:Oversee the prompt resolution of client IT challenges while adhering to established SLA benchmarks, ensuring effective communication and collaboration with both internal teams and external stakeholders.Formulate and document incident management procedures to enhance operational...

  • Behaviour Change Worker

    3 months ago

    Crewe, United Kingdom Cheshire Without Abuse Full time

    **Behaviour Change Worker** **Job Title** - Behaviour Change Worker **Reports to** - Senior Leadership Team **Remuneration** - £30,296.00 per annum. Plus on call work on a rota basis (can include any hours 8am-12 midnight Monday to Sunday) to cover My CWA's 24-hour support line. On-call hours are paid additionally to salary. Working hours are usually...

  • Recovery Coordinator

    3 months ago

    Crewe, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are We have an exciting opportunity for a **Recovery...

  • Team Leader

    4 months ago

    Crewe, United Kingdom Change Grow Live Full time

    Overview: Our Team Leaders here at Change Grow Live play an integral role in ensuring an effective service provision for our service users by creating a focussed culture, engaging staff to provide an innovative and continually improving service and provide leadership, support, and development to a wide range of staff. The Alcohol service delivers a range of...

  • Health, Safety, and Environmental Manager

    4 days ago

    Crewe, Cheshire East, United Kingdom Allen & York Full time

    Job OverviewWe are seeking a highly skilled Health, Safety, and Environmental Manager to join our team at Allen & York. As a key member of our Site Operations department, you will play a crucial role in ensuring compliance with regulations and implementing effective management systems.About the RoleThis is a site-based position, requiring a strong presence...

  • Health, Safety, and Environmental Manager

    4 days ago

    Crewe, Cheshire East, United Kingdom Allen & York Full time

    Job OverviewWe are seeking a highly skilled Health, Safety, and Environmental Manager to join our team at Allen & York. As a key member of our Site Operations department, you will play a crucial role in ensuring compliance with regulations and implementing effective management systems.About the RoleThis is a site-based position, requiring a strong presence...

  • Security Officer

    3 months ago

    Crewe, United Kingdom Mitie Full time

    **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. - Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility...

  • Behaviour Change Worker

    3 months ago

    Crewe, United Kingdom Cheshire Without Abuse Full time

    **Behaviour Change** **Worker** **(Custody Suite Team)** **Job Title **Behaviour Change Worker (Custody Suite Team) **Job Level. **Behaviour Change Team **Reports to **Senior Leadership Team **Responsible for **Behaviour Change **Contract type **Permanent, full-time, 37 hours per week **Remuneration ** £28,371.00 per annum Behaviour Change Worker...

  • Security Officer

    4 months ago

    Crewe, United Kingdom Mitie Full time

    **Job ref - 50587** **Great opportunity to work as a Retail Security Officer for Mitie at B&Q Crewe?** **Weekly Hours**: 45 **Pay Rate**: £11.62 **Holidays**:28 days **Would any of the following benefits interest you?** **Cycle to work scheme** **Virtual GP** **Discounts in well-known high-street brand shops** **Life cover** **Salary...

  • CCTV Security Officer

    2 weeks ago

    Crewe, Cheshire East, United Kingdom Dental CIC Full time

    Job SummaryDental CIC is seeking a highly skilled and experienced CCTV Security Officer to join our team. As a CCTV Security Officer, you will be responsible for providing a visible deterrence, responding to incidents, and collaborating with local authorities to ensure the safety and security of our clients.Key ResponsibilitiesPatrol the shop floor and deter...

  • CCTV Security Officer

    2 weeks ago

    Crewe, Cheshire East, United Kingdom Dental CIC Full time

    Job SummaryDental CIC is seeking a highly skilled and experienced CCTV Security Officer to join our team. As a CCTV Security Officer, you will be responsible for providing a visible deterrence, responding to incidents, and collaborating with local authorities to ensure the safety and security of our clients.Key ResponsibilitiesPatrol the shop floor and deter...

  • Cyber Threat Intelligence Lead

    1 week ago

    Crewe, United Kingdom Barclays Bank Full time

    This exciting opportunity within the Chief Security Office focuses on the understanding, preparedness, detection, and response to cyber threats and incidents to keep the bank, customers, clients, and colleagues safe, secure, and always on. Cyber Operations provides a global toolset that ensures confidentiality, integrity, and availability of the firms...

  • Site Health and Safety Manager

    2 days ago

    Crewe, Cheshire East, United Kingdom Omega Full time

    Job Title: Site Health, Safety and Environmental ManagerJob Summary:We are seeking a highly skilled and experienced Site Health, Safety and Environmental Manager to join our team at Omega. As a key member of our operations team, you will be responsible for leading the development and implementation of our site's Environment, Health and Safety (EHS)...

  • Site Health and Safety Manager

    2 days ago

    Crewe, Cheshire East, United Kingdom Omega Full time

    Job Title: Site Health, Safety and Environmental ManagerJob Summary:We are seeking a highly skilled and experienced Site Health, Safety and Environmental Manager to join our team at Omega. As a key member of our operations team, you will be responsible for leading the development and implementation of our site's Environment, Health and Safety (EHS)...

  • Security & Cctv Control Room Officer

    4 months ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    **Responsibilities**: Monitor vehicular traffic and parking activities on-site, promptly responding to identified incidents by dispatching resources or taking appropriate action. Report any obstructions in corridors or fire escapes to the relevant authority and allocate necessary resources if needed. During serious or major incidents, follow directions...

  • Group Health and Safety Manager

    2 weeks ago

    Crewe, Cheshire East, United Kingdom Chroma Recruitment Ltd Full time

    **Job Title:** Group Health and Safety Manager**Job Type:** Full-time**Company:** Chroma Recruitment Ltd**Location:** Remote (UK)**Job Description:**We are seeking a highly skilled and experienced Group Health and Safety Manager to join our team at Chroma Recruitment Ltd. As a leading Engineering company in the UK, we are committed to providing a safe and...

  • Group Health and Safety Manager

    2 weeks ago

    Crewe, Cheshire East, United Kingdom Chroma Recruitment Ltd Full time

    **Job Title:** Group Health and Safety Manager**Job Type:** Full-time**Company:** Chroma Recruitment Ltd**Location:** Remote (UK)**Job Description:**We are seeking a highly skilled and experienced Group Health and Safety Manager to join our team at Chroma Recruitment Ltd. As a leading Engineering company in the UK, we are committed to providing a safe and...

Change and Incident Manager

3 months ago

Crewe, United Kingdom Mphasis Full time

Role: Change Manager (With Incident Management Experience)

Location: Crewe ,UK ( Hybrid working )

Type : FTC*12 Months

Job Summary?

Candidate with an ability to Govern and manage the Change & Incident Management Process and ensure standardization.

Years Of experience Needed:-

Any Graduate with at least 6 – 9 years of experience in the relevant area.

Technical Skills:

  • Good Knowledge on Microsoft Office
  • Experience in working on Service Now tool
  • Basic understanding of IT infrastructure and its various towers
  • Management of Apps Release and software Deployment across the group infrastructure and environments.
  • Change approval/Management/requests-manage the end -to -end change process ,including running a change advisory board to facilitate the change approval according to Client processes and those of Vendor group partners requiring international co-operation.
  • Evidence of improvement to change process by enhancements to CAB/approval process and introduction of a service management toolset.

Non-Technical Skills:

  • Knowledge on ITIL framework (certified)
  • Advanced Change & Incident Management Skills
  • Knowledge on other ITIL process – Problem, Asset Configuration Mgmt.
  • Manage/Own CAB meetings & MI Bridges
  • Change Lifecycle Mgmt./Incident lifecycle Mgmt.
  • Effective Business Communication
  • Excellent spoken and written English language skills
  • Excellent active listening skills
  • Attitude to feedback/willing to learn
  • Positive attitude to change
  • Team Player
  • Confident and ability handle/own client meetings
  • Open to cross-skilling

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.