IT Support Analyst
Found in: Appcast UK C C2 - 2 weeks ago
IT Support Analyst - Guildford - Permanent - £35,000 - Onsite 5 days per week
An exciting new opportunity has become available for an IT Support Analyst / IT Support Specialist to come on board working for a leading law firm in Guildford on permanent basis
- Providing a professional and consistent level of telephone and desk-side support to the Guildford office, and other offices as required
- Assisting with providing support to the firm by telephone and remote control as required
- Ensuring all requests are accurately recorded and responded to within a timely manner
- Assist in the setup of any internal or external virtual meetings
- Investigate and take ownership of issues with collaboration equipment. Liaise with the 3rd party supplies and ensure speedy resolution of any issues
- Configuration, maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery system
- Promoting the use of IT to staff
- Liaising with Technical Support team and third-party maintenance suppliers
- Imaging and maintaining laptops
- Deployment and maintenance of mobile devices
- Administration of the telecoms systems
- Good knowledge of Microsoft applications, particularly Outlook
- ITIL aware
- Sound troubleshooting skills
- Good knowledge of Windows 10
- Experience of supporting Multi-Functional Devices and printers
- Experience of supporting mobile devices including iPhones
- Experience of using an Incident Management system
- Experience of Cisco Maintenance an advantage
IT Support Analyst - Guildford - Permanent - £35,000 - Onsite 5 days per week
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IT Support Analyst
Found in: Whatjobs ES C2 - 7 days ago
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