desktop Support Engineer

1 month ago

London Area, United Kingdom Harrington Starr Full time

IT Support

Tech Bar / Walk Up Service / IT Bar


The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the point of contact on the tech bar support team.


Responsibilities

  • Provide quick-fix support by working on a tech bar/ genius bar to troubleshoot issues with traders.
  • Manage and address electronic tickets efficiently
  • Communicate effectively with traders, senior stakeholders and vendors
  • Troubleshoot and configure software and hardware


Qualifications

  • 2+ years' of technical support experience
  • Must have IT Support experience working on a tech bar where you are approached with technical issues that need troubleshooting.
  • Strong background within financial services


archie.odonovan@harringtonstarr.com

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