Store Manager

4 days ago

London Area, United Kingdom DOLCE&GABBANA Full time

We are currently seeking an exceptional Store Manager to join our Sloane Street boutique team on a full time permanent basis.

A solid proven track record within a similar role is necessary as well as profound understanding of

luxury retail and managing teams whilst driving excellence and people culture.



Role overview:

Scope

  • Ensure the achievement of store sales budget
  • Responsible for managing the store costs in an effective manner
  • Responsible for the overall results of the store, working closely with all Managers (FoH and BoH) to ensure that the day-to-day activities build into the long term plan
  • As a dynamic and inspiring leader, manages all activities to achieve store business objectives, demonstrating an excellent client experience
  • Perform with high integrity in company compliance with Corporate departments
  • Be an ambassador of the brand by promoting its values and ambitions within the market place
  • Key Holder


Key Accountabilities

  • Empowered by the Retail Director/Area Manager/City Manager:
  • guarantee the store profitability
  • create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate managements
  • develop and implement business action plans to maximize sales for each product category and clients tier segment
  • maintain a high sell through
  • ensure the implementation and execution of all company initiatives within the store
  • Ensure that the highest level of client service is provided motivating and challenging the Staff (FoH and BoH)
  • Guarantee the full organization of company assets, for both the BoH and FoH guidelines
  • Communicate company set KPIs and identify strategies to ensure that the performance standards are met
  • Lead daily store meetings to communicate current business trends, relevant updates and motivate the store employees to perform
  • Oversee and support stock levels through direct communication with key business departments
  • Assure stock fill-in on basics and purchase assortment to achieve store goals
  • Lead the CRM processes in order to:
  • guarantee the execution of the company’s CRM initiatives
  • opportunities with loyal and potential clients
  • Ensure Learning and Development activities for the store employees:
  • overseeing training conducted by other Staff members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered
  • in collaboration with HR L&D, defining and guaranteeing the effective execution of individual development plans for the Staff, which include clear, measurable goals and performance reviews on timely bases
  • conducting monthly coaching sessions with the store managerial roles to review performance and provide constructive, timely feedback
  • supervising and/or conducting, if needed, monthly coaching sessions with the store employees to review performance and provide constructive, timely feedback
  • Approve the store schedules and leadership zoning, to ensure adequate floor coverage and timely submission of payroll records for all employees
  • Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitors’ performance
  • Monitor store expenses and maintain store operating budget while aiming to reduce overall cost
  • Assure the processing of daily incoming and outbound merchandise requests and shipments
  • Guarantee the Visual Merchandising standards
  • Assure the inventory control
  • Guarantee the overall store presentation that includes overseeing maintenance, housekeeping, professionalism and organization
  • Collaborate with Corporate departments for adhering to and enforcing all company’s policies and procedures


Work with HR to:

  • recruit and retain a high performing team
  • ensure a consistent and branded onboarding experience for all new joiners
  • participate to the Corporate review process for all store employees and set annual employees goals
  • assure effective resolution for all the employee relations issues
  • ensure Learning and Development activities for the store employees of FoH and BoH
  • Assure excellent performance for the BoH team in order to:
  • guarantee an effective support on the FoH activities
  • be compliant with company procedures
  • Perform other duties as directed



Profile:

· Proven track record with successful results in a similar role

· Minimum of 5 years in a management role

· Excellent interpersonal and effective communication skills

· Eligibility to live and work in the UK

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