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Service Delivery Lead

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Greater London, United Kingdom Insight Global Full time

Insight Global is hiring for an experienced Service Introduction Delivery Lead for a leading telecommunications client. This individual will be responsible for the delivery of Operational and Support Readiness of new Products and Services across the client. This will be apart of the transformation organisation, but will also contribute to Service Improvement initiatives and Operational Excellence including UK, Italy, and Germany. This role will have high visibility and will be working with all parts of the organization coordinating end-to-end Operational and Support readiness delivery across Technology Service Management roadmap priorities.


Day to Day:

  • Leading transformation and readiness activities from initiation through to final implementation.
  • Ensuring the most efficient and effective way to manage and deliver transformation and readiness in a timely manner and delivery planning, budget management.
  • Promote best practice and continuous improvement adopting End to End framework on project engagements
  • Stakeholder management
  • Ability to identifying readiness delivery and support costs as part of business case and budget planning.


Must Haves:

  • Proven record of successfully delivering readiness and transformation plans across multi-platform, cross Service Introduction projects and engagements.
  • Experienced and comfortable in developing, shaping, and delivering effective Service Management policies and solutions.
  • Experience delivering large initiatives from start to finish and experienced all phases of the delivery lifecycle, ideally in a telecommunications sector.
  • Strong communication skills, written and verbal.
  • Strong stakeholder management and able to follow project and delivery frameworks.