ServiceNow SME

Role: ServiceNow SME

Job Type: Permanent

Location: Leeds

Ready to take the next step in your career? Join us as a ServiceNow SME.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.

• Be part of an exciting team where you will be challenged every day.
• Work closely with the range of teams within the business to bring products to life.
• Work with customers and identify opportunities to support their strategy and improve their processes across functions.

Key responsibilities:

• Implement AutomatePro toolset mainly AutoTest and migrate the manual test cases to AutoTest.
• Act as an SME to guide the team to automate the test cases
• Implement the best practice guide for AutomatePro
• Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
• Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes.
• Compile and distribute reports on application development and deployment.
• Design and execute testing procedures to extract data from test runs. Evaluate and draw conclusions from data related to customer behaviour.

Key Skills & Knowledge

• Strong implementation knowledge in AutomatePro.
• E2E implementation and onboarding of AutomatePro Auto Test.
• Migration of ATF and other manual test cases to Auto Test
• Experience in Auto Dev, Auto Deploy and Auto Monitor.
• Good development experience.
• Good understanding of Service Catalogs, Record Producers, Templates, Service Portal etc
• Experiences and understanding of Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.

Good to have

• Significant experience with agile development methodologies and tooling etc. Eg: Scrum, Jira & Confluence
• A fundamental understanding of ITSM, ITIL or CMDB
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system
• Good understanding of Flow Designers and Workflows.
• Create and manage scripts and workflow and has good knowledge in Update Set, Transform Maps.
• Ensure the Features delivered are fit for purpose and meet the quality and standards according to client’s expectation
• Responsible for the technical specification & implementation of the ServiceNow integration
• Develops the technical solutions, implements them & performs the component integration tests

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs.

If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at ansah.steve@tcs.com with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.