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Customer Relationship Management Specialist

1 month ago

London Area, United Kingdom Caselton Clark Full time

Role: Success Manager

Salary: £50k + OTE

Based: London/Hybrid


About the Company


We are looking for a Success Manager to join an association of over 800+ member companies, which include all of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services, and create technology breakthroughs to accelerate change.


Summary Description:


We are currently seeking a highly motivated individual to join our growing team. The Success Manager should be somebody who is customer focused, innovative, self-motivated, driven and ambitious with excellent communication and organization skills. This individual will be responsible for ensuring successful team match-making and excellence in delivering the project and demos for our Catalyst program, culminating in helping to organize the Innovation stand at our flagship event Digital Transformation World and global events series.


Skills and Responsibilities


  • Support the catalyst team and facilitate the matchmaking process
  • Liaise with existing projects ensuring they map against this year’s wider challenges
  • Support the creation and documentation of the customer journey from registering an interest in joining a project to contract signing
  • Oversee the onboarding process
  • Participate in project meetings regularly to help steer the direction of the project
  • Host/Facilitate meetings with potential catalyst project members
  • General support activity for Catalysts
  • Support the membership team to uncover business needs and sell TM Forum value to both members and non-members of TM Forum, using domain experience and knowledge
  • Customized proposals for complex needs by leveraging extensive domain knowledge
  • Co-create proposal templates, presentations, and other sales tools
  • Present to members and prospects to articulate the value proposition at a competent level of technical understanding
  • Work with product management to articulate market/customer requirements and facilitate the creation of scalable products from initially customized solutions


Desirable Qualifications and characteristics


  • Bachelor's degree or equivalent relevant experience in customer management
  • At least 5-years prior experience in customer relationship management
  • Highly organized and ability to manage priorities and deadlines
  • Energetic and pro-active ‘can-do’ attitude, don’t mind rolling up your sleeves
  • Able to stay calm, composed and professional, even under pressure, and to maintain effective relationships with staff, attendees, and exhibitors and sponsors
  • Passion to work with members and deliver successful Catalyst projects
  • Must be willing to travel (international and domestic), including weekend travel, 20%
  • Proficient in Word, Excel and PowerPoint, Salesforce, Jira a plus