Customer Relationship Management Specialist

4 weeks ago


London Area, United Kingdom Caselton Clark Full time

Role: Success Manager

Salary: £50k + OTE

Based: London/Hybrid


About the Company


We are looking for a Success Manager to join an association of over 800+ member companies, which include all of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services, and create technology breakthroughs to accelerate change.


Summary Description:


We are currently seeking a highly motivated individual to join our growing team. The Success Manager should be somebody who is customer focused, innovative, self-motivated, driven and ambitious with excellent communication and organization skills. This individual will be responsible for ensuring successful team match-making and excellence in delivering the project and demos for our Catalyst program, culminating in helping to organize the Innovation stand at our flagship event Digital Transformation World and global events series.


Skills and Responsibilities


  • Support the catalyst team and facilitate the matchmaking process
  • Liaise with existing projects ensuring they map against this year’s wider challenges
  • Support the creation and documentation of the customer journey from registering an interest in joining a project to contract signing
  • Oversee the onboarding process
  • Participate in project meetings regularly to help steer the direction of the project
  • Host/Facilitate meetings with potential catalyst project members
  • General support activity for Catalysts
  • Support the membership team to uncover business needs and sell TM Forum value to both members and non-members of TM Forum, using domain experience and knowledge
  • Customized proposals for complex needs by leveraging extensive domain knowledge
  • Co-create proposal templates, presentations, and other sales tools
  • Present to members and prospects to articulate the value proposition at a competent level of technical understanding
  • Work with product management to articulate market/customer requirements and facilitate the creation of scalable products from initially customized solutions


Desirable Qualifications and characteristics


  • Bachelor's degree or equivalent relevant experience in customer management
  • At least 5-years prior experience in customer relationship management
  • Highly organized and ability to manage priorities and deadlines
  • Energetic and pro-active ‘can-do’ attitude, don’t mind rolling up your sleeves
  • Able to stay calm, composed and professional, even under pressure, and to maintain effective relationships with staff, attendees, and exhibitors and sponsors
  • Passion to work with members and deliver successful Catalyst projects
  • Must be willing to travel (international and domestic), including weekend travel, 20%
  • Proficient in Word, Excel and PowerPoint, Salesforce, Jira a plus


  • London Area, United Kingdom Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain strong...


  • London Area, United Kingdom Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain strong...


  • London, United Kingdom Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain strong...


  • London, United Kingdom Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain...


  • London, United Kingdom Swipe Say Easy Full time

    Job Description Enhance Connections: Customer Relationship Specialist Wanted! Are you skilled at building strong relationships and ensuring customer satisfaction? We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success. Responsibilities...


  • London,, UK, United Kingdom Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain...


  • London, Greater London, United Kingdom EMR | Specialist in Marketing Recruitment Full time

    EMR | Specialist in Marketing Recruitment is seeking a Customer Relationship Management Strategist to join our team.The ideal candidate will have experience in designing and implementing CRM / cross-sell strategies for defined geographies.Key responsibilities include managing the Salesforce Marketing Cloud platform, conducting regular review meetings with...


  • London, Greater London, United Kingdom Magnet Full time

    We are seeking a Customer Relationship Specialist to join our team at Magnet. As a key member of our sales team, you will be responsible for creating a welcoming environment for customers, building strong relationships, and driving sales growth.Key Responsibilities:Customer Relationship Building: Foster strong relationships with customers, understand their...


  • London, Greater London, United Kingdom Harrison Scott Associates Full time

    About the Position: We are looking for a Customer Relationship Specialist to join our team at Harrison Scott Associates. In this role, you will be responsible for developing and maintaining strong relationships with existing customers, providing tailored solutions to meet their needs and driving sales growth.Key Activities:Build and maintain strong...


  • London, Greater London, United Kingdom TrustFord Full time

    We are looking for an experienced Customer Relationship Specialist who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team. You'll support all members of the team in achieving their business objectives and build effective and profitable customer relationships with new and existing TrustFord customers whilst...


  • London, Greater London, United Kingdom Harrison Scott Associates Full time

    Job Title: Customer Relationship Manager – Print Management SpecialistWe are seeking an ambitious and results-driven Customer Relationship Manager to join our team at Harrison Scott Associates. As a key member of our Print Management team, you will be responsible for managing and developing client relationships, driving business growth, and delivering...


  • London, Greater London, United Kingdom Lumonpay Full time

    About LumonpayLumonpay is a pioneering foreign exchange and international payments company that empowers businesses to expand globally with seamless overseas transactions. By harnessing cutting-edge technology, expert knowledge, and a customer-centric approach, we help companies overcome the complexities of cross-border payments and currency...


  • London, Greater London, United Kingdom Handle Recruitment Full time

    Job SummaryWe are seeking a highly motivated Creative Engagement Specialist to join our team. As a key member of our client services department, you will be responsible for managing customer relationships and ensuring seamless communication throughout the awards process.Key ResponsibilitiesAct as the primary point of contact for agencies and companies...


  • London, Greater London, United Kingdom Harri Full time

    About HarriHarri is a cutting-edge workforce management platform designed for the services vertical. With our expertise, we aim to deliver exceptional solutions that empower businesses to thrive.We're passionate about building a team of dedicated professionals who share our commitment to excellence and customer satisfaction.What We're Looking ForWe seek an...


  • London, Greater London, United Kingdom Chamberlain Career Management Full time

    Job Title: Restructuring ManagerJob Purpose:The primary responsibility of this role is to manage the credit relationship for customers classified as Watch and Recoveries.The aim is to return customers to good health, but where that is not practical to minimise provisions and maximise recoveries in as capital efficient manner as possible.Key...


  • London, Greater London, United Kingdom Reed Specialist Recruitment Full time

    We are seeking a talented CRM professional to lead the development and implementation of our client's loyalty programme.About the ClientOur client is a leading consumer business based in Bracknell, with a strong reputation for delivering exceptional customer experiences.The successful candidate will be responsible for driving the success of the loyalty...


  • London Area, United Kingdom MODE SEARCH Ltd. Full time

    Job Title: Customer Relationship Management Strategic LeadMODE SEARCH Ltd. is seeking a highly skilled Customer Relationship Management Strategic Lead to join our team in London.The salary for this role is estimated to be around £60,000 - £80,000 per annum, depending on experience.About the RoleWe are looking for an individual with extensive experience in...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...


  • London, Greater London, United Kingdom Watts Farms Fresh Produce Holdings Ltd Full time

    As a Customer Relationship Manager at Watts Farms Fresh Produce Holdings Ltd, you will be responsible for maximising the overall customer experience and commercial sales opportunities. You will use a combination of professional interactions to build good working relationships, increase sales orders, resolve complaints, and acquire new customers.You will deal...


  • London, Greater London, United Kingdom Deliveroo Full time

    The RoleWe are looking for an experienced Customer Relationship Specialist to join our team in Central London. This is a unique opportunity to become a critical member of a rapidly growing tech company. You'll be liaising with top restaurants in Central London, to cultivate existing relationships and help them increase their online sales. This is an...