Agile Delivery Manager

3 weeks ago

Godalming, United Kingdom Ticker Full time

Who are we?

Ticker has built a next generation motor insurer, leveraging connected car data and data science across every aspect of the business, including pricing, underwriting, customer engagement and claims.


The motor insurance landscape is set for a major shift and the battleground will be won or lost in the next five years. It will all come down to pricing sophistication and the most efficient use of machine learning and artificial intelligence across the whole value chain.


The business includes a first-class executive team with a proven track record in building successful Insurtech's and running some of the largest insurers in the UK.


What is the role?

We’re looking for an experienced Agile Delivery Manager. You’ll be working in a modern, cloud-native environment, on one of the key customer experience touchpoints for our connected insurance products.


We use the best cloud-native, serverless technologies to help us focus on delivering features and value, rather than infrastructure. Our tech will both delight our customers and not be noticed if we’re doing our job right. You’ll be an essential part of putting the customer’s data at their fingertips. It’s a fast-paced and ever-evolving environment, but you’ll be up for the challenge and happy to be taking the lead.


What you'll be doing with your days:

  • Leading a squad(s), maintaining and improving velocity, team health and productivity, running standard agile ceremonies.
  • Supporting the Product Owner in defining and refining the backlog and sprint planning
  • Team building – A scalable approach to on-boarding new team members and spinning up new squads. Ensuring group consensus and adherence to our change and delivery processes. 
  • Agile ceremonies - Run team/squad retro’s, stand-up's, sprint planning sessions, regular software demo’s, business-wide Go See sessions and Show and Tells to Product Owners, who can make decisions based on features, feature parity and releasability of software.
  • People development – Identify skill gaps and stretch objectives. As an ambassador for knowledge sharing, ensuring that team members are exposed to different services to both upskill and mitigate key person dependencies.
  • Experience in running multi-skilled teams, including product owners, business analysts, engineers and testers.
  • Responsible for squad health and liaising with HR frequently on highs and lows. As well as performance related changes and people impact.
  • As an ADM, you will be responsible for the governance and MI of the velocity, health and product progress reporting to the Tribe Leads, on impact and progress over a 3-sprint basis.
  • Manage uncertainty and ensure backlog is refined and groomed at least 3 sprints in advance.
  • Protect the team, their time, and sprint backlogs from being crashed. Staying diligent to “back door” processes and change requests.
  • Manage cross squad dependencies including impact on product features that require multi squad collaboration and cohesion.
  • Work with governance and management tools, to bring transparent real-time analysis and monitoring of both delivery times, product progress and technical debt, but also including squad performance considering both tangible and non-tangible outcomes.
  • Unblock the squad, and escalate to Tribe Leads significant issues, which require Tribe or Exec support to unblock, you are an impediment remover.
  • Demonstrate in governance ceremonies the impact external factors are having on the squad(s), e.g. changing priorities or poor software.
  • Champion quality and performance of people, including building and maintaining high performing teams, considering squad health and output.


About You:

  • Solid understanding of the software development lifecycle
  • Experience in running multi-skilled teams, inc product owners, business analysts, engineers and testers
  • A good balance of both technical and business acumen
  • A people person. A trusted colleague that creates safe spaces for quality conversations. A servant leader that can manage personalities and differences of opinion. Synergy and harmony are both key.
  • Strong leadership on many lenses, can traverse many styles of engagement across stakeholders and communicate appropriately to any audience.
  • Good listener
  • Can have challenging conversations in a positive manner.
  • Can understand team members and their needs, bringing a high level of empathy and understanding of the impact on individuals.
  • Driven to get the best out people and develop careers.
  • Manage and support challenging conversations in a positive manner, supporting people through it.
  • Be a game-changer.


Values you will exhibit:

  • Responding to change, go fast, over following a plan.
  • Collaboration and cross functional working to make better enriched decisions.
  • Less meetings, more doing.
  • Working software is a priority, over meetings and documentation.
  • Individuals and their interactions are a non-negotiable objective, being, open, transparent and inclusive to all


Desirable Skills:

  • Certified in Scrum techniques, and Large-Scale Enterprise Scrum at Scale (LESS)
  • Certified Agile Delivery Management
  • Knowledge of or certified in PRINCE 2 practices, we have third parties who we need to schedule accordingly.
  • Innovative thinking, bring in to adopt and embed new practices which are to the benefit of Ticker and the squads.

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