Hardware, Logistics and Facilities Team Lead

4 days ago

City Of London, United Kingdom Computappoint Full time

Team Leader (Hardware, Logistics and Facilities)


Working Model: On-site 5 days per week

Office Location: Canary Wharf

Salary: Up to £48k


About the Role:

Are you looking for a new role? Our client, one of the UKs fastest growing Managed Service clients are seeking a candidate to work directly with one of the most prominent and highly regarded names in Financial Services to work as Team Leader for various teams: Hardware, Logistics and Facilities function.

In this role, you’ll be responsible for line management of multi-disciplinary teams (IT Engineering / Logistics) and acting as point of contact for the team responsible for various functions including break fix calls, buffer stock, logistics, shipping and asset removal service.


Your responsibilities:

  • Line management of their engineering and logistics team. You will be a team leader, staff mentor.
  • Troubleshoot and diagnose desktop related hardware issues and talk with various teams internally and externally to resolve these issues.
  • Gathering warranty replacement parts with charge for assets and/or fault components within the equipment’s warranty period.
  • Produce both defined and AdHoc reports within required timeframes.
  • Run and manage weekly meetings when needed and provide data and information on request for monthly and quarterly review meetings.
  • High quality end to end delivery to the client meeting and exceeding the client’s needs to position the company in a way that would lead to increased business.
  • Manage the shipping process of equipment between multiple locations including quotes, approvals, co-ordination, compliance and planning.
  • Transfer and process under your client’s security procedures
  • Manage vendor deliveries in to determined locations including planning of resources of which you’re receiving, processing all equipment deliveries to high standards and updating requests and tickets raised by users.
  • Keep the buffer stock in check and to the agreed threshold levels.


Requirements

  • Experience of planning and management is essential (such as service management, service co-ordination, shipping management, customer support management, asset management)
  • Good decision-making and communication skills within a business environment
  • Good Microsoft office suite and IT skills
  • Previous experience working on a customer site
  • Comp TIA A+ (Preferred)
  • ITIL Foundation (Preferred)


To be considered, please ensure you complete your application on the Computappoint website.

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