Customer Service Manager

2 weeks ago


London Area, United Kingdom Supply Talent Full time

We're hiring a Customer Service Manager role for a direct to consumer subscription start-up company in London, with hybrid working.

The company is one of the fastest growing bootstrapped consumer businesses in the UK.

They are now hiring across a number of key functions within the business, and are looking to take the company to the next level by launching new products and launching into new markets.

This is a newly created role, that will be reporting directly to the founder, and that will be responsible for leading and scaling their customer service function.

Key Responsibilities:

  • Lead, mentor, and grow a high-performing customer service team.
  • Develop and implement customer service policies, procedures, and best practices.
  • Monitor customer interactions and feedback to identify trends and opportunities for improvement.
  • Manage escalations and ensure timely, effective resolution of customer issues.
  • Collaborate with product, marketing, and operations teams to enhance the customer journey.
  • Leverage data and insights to improve response times and service quality.
  • Utilize customer support tools and technologies to streamline processes.
  • Foster a customer-centric culture within the company.

What We're Looking For:

  • Proven experience in a customer service leadership role, preferably in a fast-paced start-up or consumer-focused company.
  • Strong leadership skills with a passion for team development.
  • Excellent communication and problem-solving abilities.
  • Experience with customer support platforms (e.g., Zendesk, Intercom, etc.).
  • A data-driven mindset, with the ability to translate insights into action.
  • A proactive, hands-on approach with a customer-first attitude.

Salary up to £45k plus shares and good benefits.



  • London, Greater London, United Kingdom Service Care Solutions Full time

    Job Advert: Customer Service OfficerJob Title: Customer Service Officer (Contact Centre)Pay Rate: £18.81 per hour (LTD)Contract Length: 3 months (potential for extension)Working Pattern: Hybrid workingLocation: Brent, HA9Job Overview: Brent Council is seeking a Customer Service Officer to join its dynamic Contact Centre team, providing high-quality customer...


  • London Area, United Kingdom Jayne Peirce Travel Recruitment Full time

    As Customer Service Manager, you will oversee and develop the customer service operation, putting the customer at the forefront of everything they do. You'll lead the customer service function to deliver exceptional experiences, manage customer feedback, and implement strategies to enhance satisfaction. By balancing customer-centric approaches with rigorous...


  • London Area, United Kingdom Cavendish Maine Full time

    Customer Service Manager (Sales-Focused)Branded consumer goods (health and beauty)Location: London SW19Type: Full-time Salary £circa £40,000Reference: SBB/91883We are seeking an experienced and dynamic Customer Service Manager to lead our customer support team through a transformation towards a more commercially driven approach. This role will be pivotal...


  • London Area, United Kingdom OMNES Full time

    OMNES is a modern, sustainable and cost-conscious women's fashion brand, designing ethically crafted clothing. OMNES means 'all', a reflection of the fact that we all need to work together to change the way we shop, wear and think about fashion. OMNES focuses on timeless designs with a considered approach to how their pieces fit bodies of all shapes and...


  • London Area, United Kingdom WorldFirst Full time

    Introduction:WorldFirst is a subsidiary of Ant International, a global digital payment and financial services leader. Through the World Account, WorldFirst is meeting the needs of SMEs engaged in international trade or business, both online via marketplaces or websites, as well as offline to support importers and exporters. This includes global collection...


  • London Area, United Kingdom Insight Select Full time

    Assistant Customer Service Manager | London | Full time | Up to £35,000My client, a leader in the luxury office space, are looking for an Assistant Customer Service Manager to join them in their London office. As an Assistant Customer Service Manager, you should be able to communicate well, be a great relationship builder and confident in managing a small...


  • London Area, United Kingdom Love Success Full time

    Customer care and experience Team leader- Financial services12-month contractWest End – Hybrid£50,000-60000 + excellent benefits Our client is a fast-growth financial services provider that is the talk of their sector. They are seeking an experience Customer services leader with exposure in the area of vulnerability, accessibility, and financial...


  • London Area, United Kingdom Wonderful Recruitment & Development Full time

    Customer Service Executive | 9-month FTC | EventsDo you have excellent customer service skills? Are you highly organised and a great communicator capable of providing a high level of customer care? If so, this is an opportunity you don't want to missOur partner: is the market leader in producing and curating online and live spoken word events....


  • London Area, United Kingdom Alexander Steele Recruitment Full time

    Alexander Steele has partnered with a leading global wine & spirits business that is urgently looking for a Customer Service Executive to be responsible for processing all incoming sales orders, managing stock at our third-party warehouse and providing high levels of customer service to our customers.On OfferSalary will be circa £28 00010% Performance...


  • London Area, United Kingdom The Juice Plus+® Company EMEA Full time

    Service Centre Agents x 3 (Hebrew/ English Speakers)London HybridThe Juice Plus+ Company is multimillion dollar competitor in the health and wellness industry, utilising a unique combination of direct sales and e-commerce to market our carefully curated line of plant-based nutritional products in pursuit of our mission to "Inspire Healthy Living Around the...


  • London, Greater London, United Kingdom International Arts Manager Full time

    We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.Somerset House pursues a 'Step Inside, Think Outside' spirit and is born from the creative community we nurture – the experience and perspectives we host across background,...


  • London Area, United Kingdom GOAT Interactive Full time

    GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use the vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence across Africa, GOAT represents one of the largest groups of gaming brands...


  • London Area, United Kingdom HyperGrowth Recruitment Full time

    Customer Service Representative – Studio Underd0g Up to £28,000 + Benefits Brighton – Hybrid – 2/3 days a week in office Full Time We've teamed up with the exciting horology brand Studio Underd0g, who are now in the market to secure a Customer Service Representative Company Overview: When the biggest news in the watch-world for 2020 was that a...


  • London Area, United Kingdom May & Stephens Full time

    Customer Service Administrator£25,000South East LondonOffice BasedWe have teamed up with an engineering company based in great offices in the South East London area.Our client is one of the UK's leading engineering companies, which operates nationally. Due to growth, they are keen to on board an experienced Administrator to work within their mobility team....


  • London Area, United Kingdom Kuinji Full time

    Company Description Kuinji is a prominent player in London's startup scene, providing essential support and expertise to drive growth and innovation in the dynamic tech sector. Role Description This is a full-time on-site role for a Customer Service Advisor at Kuinji located in the London Area, United Kingdom. The Customer Service Advisor will be responsible...


  • London Area, United Kingdom Kuinji Full time

    Company Description Kuinji is a prominent player in London's startup scene, providing essential support and expertise to drive growth and innovation in the dynamic tech sector. Role Description This is a full-time on-site role for a Customer Service Advisor at Kuinji located in the London Area, United Kingdom. The Customer Service Advisor will be responsible...


  • London, Greater London, United Kingdom Jayne Pierce Tourism Full time

    A leading UK travel specialist is seeking an exceptional Customer Service Manager to join their team. This organisation offers luxury properties in sought-after destinations worldwide and is known for their commitment to excellence and personalised service.As Customer Service Manager, you will oversee and develop the customer service operation, putting the...


  • London Area, United Kingdom Brinks Full time

    As a premier provider of secure logistics based in Hatton Garden in London, we are looking for a Customer Service Rep to join our team. The Role: The purpose of this role is to ensure the timely shipment and receipt of goods, provide quotes and invoices, and generate leads in line with Company and customer requirements, whilst delivering excellent levels...

  • Area Manager

    3 weeks ago


    London Area, United Kingdom Lodge Service Full time

    Job descriptionArea Manager – South London£38,000pa + potential £4,000 KPI driven bonus scheme + Company Car (Tesla M3 or similar)Are you looking for a varied and interesting role where you can make a difference?We are seeking a professional and motivated Area Manager to join our fabulous operations team, managing part of the South London Region to look...

  • Area Manager

    3 weeks ago


    London Area, United Kingdom Lodge Service Full time

    Job description Area Manager – South London £38,000pa + potential £4,000 KPI driven bonus scheme + Company Car (Tesla M3 or similar) Are you looking for a varied and interesting role where you can make a difference? We are seeking a professional and motivated Area Manager to join our fabulous operations team, managing part of the South London Region to...