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Assistant Front Office Manager

1 month ago


London Area, United Kingdom Millennium Hotels UKEU - Careers Full time

Join our dynamic team at The Copthorne Tara Hotel London Kensington as our Assistant Front Office Manager and play a pivotal role in delivering exceptional guest experiences


Key Responsibilities:

  • Think outside the box to drive innovative solutions
  • Lead and direct all Front Office staff to maximise operational efficiency
  • Duty management cover
  • Ensure service consistency and improve guest satisfaction
  • Maintain compliance with legislation and hotel policies
  • Conduct motivational daily briefings and proactively address operational challenges
  • Build rapport with guests and act as a hotel ambassador
  • Oversee staffing rota and manage billing queries
  • Promote loyalty programs and track guest feedback
  • Provide night management cover if required (fair share amongst day managers)


Qualifications:

  • Previous front office management experience in a 4-star hotel
  • Proficiency with Opera software (opera Cloud advantageous)
  • Strong organisational and multitasking skills


We offer a benefits package including:

  • Social Events, Wellbeing and Team Activities
  • Training and development
  • Cash Health Plan cover option available
  • Apprenticeship/Placement opportunities
  • Career development and salary reviews
  • Interest free Season Ticket Loan Scheme
  • Uniform (Laundry / Dry Cleaning for Uniform)
  • Meals Provided on Duty
  • Length of Service related holiday scheme
  • Eye Care Vouchers
  • Employee Discounted Accommodation and F&B
  • Life Assurance
  • Recommend a Friend Scheme and many more….

***As well as real opportunities to develop and gain promotion within the industry.


About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.


About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests


We are an equal opportunities employer.


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.