Service Improvement Analyst

3 weeks ago

Watford, United Kingdom Addition+ Full time

We are currently recruiting for one of the UK’s Leading FMCG companies who are looking for a Service Improvement Analyst. It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device



What You Can Expect

  • Location – Watford
  • Salary - £37,000
  • Industry – Lottery
  • Work Type – Fixed term contract until April 2025


Key Responsibilities as a Service Improvement Analyst

  • Identify risks and develop agreed-upon mitigation strategies.
  • Monitor progress against plans and promptly flag any delivery concerns to relevant stakeholders.
  • Understand project critical paths and identify potential risks to delivery.
  • Lead the identification and implementation of process and operational improvements using various methods and tools.
  • Collaborate with Customer Operations to enhance processes, drive efficiencies, and ensure adherence to existing procedures.
  • Manage the Risk Register and oversee its maintenance.
  • Handle the technical, content, and administrative aspects of the Contact Center.


Core Experience and Skills

  • Proficient in using top-tier presentation and process documentation tools, with proven ability to quickly learn new systems.
  • Experience in managing projects from the conceptual stage through to implementation.
  • Demonstrated expertise in testing, verification, and validation techniques.
  • Skilled in creating Business Requirement Documents (BRD).
  • Familiar with project management processes and methodologies.
  • Knowledgeable in BPM and tools like iGrafx.


What’s in it For You?

  • Amazing company to work for
  • Competitive benefits.



For further information on this Service Improvement Analyst role apply below


We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

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