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Analyst - Account Services

2 months ago

Watford Hertfordshire, United Kingdom Addition+ Full time €37,000

We are currently recruiting for one of the UK’s Leading FMCG companies who are looking for a Service Improvement Analyst . It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device
Work Type - Fixed term contract until April 2025
Key Responsibilities as a Service Improvement Analyst

Identify risks and develop agreed-upon mitigation strategies.
Understand project critical paths and identify potential risks to delivery.
Lead the identification and implementation of process and operational improvements using various methods and tools.
Collaborate with Customer Operations to enhance processes, drive efficiencies, and ensure adherence to existing procedures.
Manage the Risk Register and oversee its maintenance.
Handle the technical, content, and administrative aspects of the Contact Center.
Experience in managing projects from the conceptual stage through to implementation.
Demonstrated expertise in testing, verification, and validation techniques.
Familiar with project management processes and methodologies.
For further information on this Service Improvement Analyst role apply below
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.