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Client Servicing Administrator

4 months ago


Poole, United Kingdom Baggette + Co. Wealth Management Full time

Company Description

At Baggette & Co., we are a leading independent financial advisory firm specialising in private client wealth management. Our team is dedicated to providing exceptional service and building long-term relationships with our clients. As a Chartered firm, we adhere to the highest standards of professionalism and are committed to delivering the highest quality financial and investment advice.


Role Description

We are seeking a highly organised and detail-oriented Client Services Administrator to join our growing team. In this role, you will provide exceptional administrative support to our Client Services Team and Advisers, ensuring a smooth and positive experience for all our clients. This is a hybrid role, based in Poole with the flexibility for some remote work.


Responsibilities:

  • Provide efficient and accurate administrative support to the Client Services team.
  • Manage client inquiries by phone, email, and in-person (if applicable) in a professional and courteous manner.
  • Process and manage client onboarding and account maintenance tasks.
  • Maintain accurate and up-to-date client records in our CRM system (Intelliflo).
  • Prepare reports and presentations as needed.
  • Assist with client meetings and events (if applicable).
  • Stay up-to-date on company policies and procedures.
  • Contribute to a positive and collaborative work environment.


Qualifications

  • Client Services and Customer Service skills
  • Excellent written and verbal communication skills
  • Strong attention to detail and organisational skills
  • Ability to prioritise and manage multiple tasks
  • Knowledge of finance and investment concepts
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office Suite
  • Experience in the financial services industry is a plus


Benefits:

  • Competitive salary and benefits package.
  • 24 days annual leave + your birthday day off
  • Opportunity to work in a fast-paced and dynamic environment.
  • Be part of a growing and successful team.