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Head of Casework

2 months ago

London, United Kingdom Body & Soul Charity Full time

Head of Casework & Advocacy Services


Background to the Role

Body & Soul has worked for over 25 years transforming the impact of Trauma through its unique frontline services.


Our support, casework and advocacy services have a critical place in every journey of healing. A dedicated team of staff and volunteers are there to attend to whatever practical support is required to allow members to regain a sense of control and begin to move forwards. Beyond the practical, this service provides ongoing human connection to the most isolated and vulnerable members of our community.


We often meet our members as they are going through a very difficult period in their life. Many live on the margins of society, excluded by the system and without hope of the care and support that can create a very different trajectory for their future.


An Insight into a typical week in this role could include…….


Developing and running the member support and casework service – creating useful tools and training for all staff and the team.

Overseeing referrals into member support and casework service,

Supervising a team of volunteers to deliver member support, casework and advocacy.

Conducting initial assessments and casework assessments to understand member needs and develop action plans in accordance with these needs.

Supervising and following up on volunteer casework across housing, financial support, welfare and benefits, health and statutory services.

Holding a caseload of up to high needs members in need of member support, casework and advocacy. 


All of this happens through the dedication and passion of our team, but also the leadership of our Head of Casework and Advocacy. We invite you to step forward if you are excited and inspired by this challenge.


Experience to Include:

·      Educated to Degree / Postgraduate level.

·      Experience or training in working with people with mental health needs or those who have experienced trauma.  

·      Good working knowledge of legal and welfare rights and entitlements including immigration, housing and

homelessness, welfare benefits and health.

·      Knowledge of services, both statutory and voluntary, which provide support to our community members.

·      Ability to develop service strategies adapted to emerging needs. 

   

Skills

·      Excellent communication skills, including report writing and verbal presentations/ delivering training.

·      Ability to communicate with a community from a wide variety of nationalities, cultures and backgrounds.

·      Ability to manage own time and workload, and flexibly respond to and prioritise a range of competing demands.

·      Ability to work under pressure while maintaining a high quality of work.