Product Specialist

4 weeks ago


London Area, United Kingdom SR2 | Socially Responsible Recruitment | Certified B Corporation™ Full time

Product Specialist – HealthTech Startup

London – King's Cross | £40k | HealthTech | Tech for Good | 4-Day Working Week

We're working with a HealthTech startup that is revolutionising NHS software, tackling inefficiencies and modernising the tools used across the healthcare system. By transforming the way technology supports medical professionals, this company is having a direct impact on patient care, saving time, and improving outcomes.

This role blends user support and product expertise, helping customers navigate cutting-edge healthcare solutions while feeding insights back to the product team. If you thrive in technical environments, enjoy solving complex problems, and want to make a real difference in healthcare, this is the role for you

What You'll Do:

  • Be the first point of contact for users and patients, troubleshooting technical and non-technical queries via live chat, email, and video calls.
  • Ensure rapid responses within SLAs, achieving high CSAT scores.
  • Act as an Incident Manager, escalating product bugs and overseeing the incident management process.
  • Maintain and create support content (articles, videos, interactive demos) to empower users to self-serve.
  • Use tools like PowerBI, Mixpanel, and Microsoft Azure to diagnose issues and analyse user behaviour.
  • Support product launches by preparing the support team for new releases.

What We're Looking For:

  • Experience in customer support, technical support, or product operations.
  • A passion for solving complex problems and improving user experience.
  • Strong communication skills and the ability to work with both technical and non-technical stakeholders.
  • Ability to quickly learn and navigate multiple tools and platforms.
  • Healthcare experience not required, but an interest in tech for good is a big plus

Why Join?

  • 4-day working week – supporting NHS users means our team operates throughout weekends and bank holidays, so shifts are structured accordingly.
  • Shift patterns: 6:30 AM – 2:30 PM or 1:30 PM – 8:00 PM (weekday online hours).
  • Be part of a mission-driven team that's actively changing lives through technology.
  • Competitive salary, flexible working, and a collaborative culture.

Apply now to be part of a game-changing team in HealthTech



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