Customer Experience Specialist
3 weeks ago
We are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system.
Key Responsibilities
· Ensure the accuracy and efficiency of customer orders in the ERP system.
· Coordinate effectively with Sales & Marketing departments to ensure correct pricing and terms.
· Provide support to Logistics in creating necessary documents for shipments.
· Address and resolve customer inquiries, issues, returns, and complaints promptly.
· Participate in the rotation for after-hours coverage to address supply issues.
· Maintain integrity and accuracy of customer data within the ERP system.
· Conduct integrity testing for system upgrades or fixes.
· Complete all required training within the allotted timeframe.
· Act as a backup for other Customer Experience Specialists as needed.
· Adhere to company quality policy and compliance programs in all duties performed.
Key Skills and Requirements:
· Proficient in MS Word, Excel, Outlook, and SharePoint.
· Familiarity with corporate enterprise systems, particularly SAP.
· Excellent verbal and written communication skills.
· Strong ability to work within established business systems.
· Understanding of compliance laws and documentation.
· Ability to build and maintain internal and external business relationships.
· Capacity to manage customer requirements independently.
· Willingness to work flexible hours, including evenings, weekends, and holidays to cover emergency hotlines.
· Minimal travel required.
Education and Experience:
· Associate degree or equivalent work experience (4 years) and at least 3 years related job experience.
Language Skills:
- English (Required)
- German (Desirable)
- French (Desirable)
Note: This position is for maternity cover and has a fixed duration.
SI Group is an equal opportunity employer committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
-
Customer Experience Specialist
3 weeks ago
Wolverhampton, United Kingdom SI Group Full timeWe are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system. Key Responsibilities ...
-
Customer Experience Specialist
4 weeks ago
Wolverhampton, United Kingdom SI Group Full timeWe are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system.Key Responsibilities·...
-
Customer Experience Specialist
1 week ago
Wolverhampton, United Kingdom SI Group Full timeJob DescriptionWe are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system.Key...
-
Customer Onboarding Specialist
4 weeks ago
Wolverhampton, United Kingdom Culligan UK limited Full time**About Us** Here at Culligan UK Limited we have developed a culture of putting our customers at the heart of everything we do and that’s been the engine that has driven us to becoming the UK’s leading specialists at providing drinking water solutions. We're looking for friendly and enthusiastic individuals to join us as a Customer Onboarding...
-
Customer Experience Specialist
4 weeks ago
Wolverhampton, West Midlands, United Kingdom SI Group Full timeWe are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system. Key Responsibilities...
-
Customer Experience Specialist
4 weeks ago
Wolverhampton, West Midlands, United Kingdom SI Group Full timeWe are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system. Key Responsibilities...
-
Customer Experience Specialist
3 weeks ago
Wolverhampton, West Midlands, United Kingdom SI Group Full timeJob Description We are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system. Key...
-
Customer Relations Case Specialist
4 weeks ago
Wolverhampton, United Kingdom Page Personnel Full time£26,000 - £28,000 per annum - Growing Financial Services Business **About Our Client**: A growing Financial Services company based in Wolverhampton. As Customer Relations Case Specialist, you will be responsible for: - Handling complaints from start to finish - Taking ownership of customer queries in line with FCA regulations - Providing excellent...
-
Customer Relations Case Specialist
4 weeks ago
Wolverhampton, United Kingdom Page Personnel - UK Full time£26,000 - £28,000 per annum - Growing Financial Services Business **About Our Client**: A growing Financial Services company based in Wolverhampton. As Customer Relations Case Specialist, you will be responsible for: - Handling complaints from start to finish - Taking ownership of customer queries in line with FCA regulations - Providing excellent...
-
Roofing Specialist
6 days ago
Wolverhampton, United Kingdom Kevin Edward Consultancy Limited Full timeROLE : ROOFING SPECIALIST - SALES SALARY : £30,000 + BONUS. LOCATION : WEST MIDLANDS. Join our family-run team as a Roofing Specialist! Are you a skilled roofing sales specialist with a passion for precision? We’re looking for a dynamic professional to join our close-knit builders, plumbers, and timber merchants family. If you have hands-on experience...
-
Digital Application Specialist
2 weeks ago
Wolverhampton, United Kingdom Owen Daniels Consultancy Full timeDo you have experience working Project Management experience and familiar with Project Management Tools? If so, this position could be perfect for you! Our client is a global, leading precision component manufacturer primarily operating in the Aerospace sector. They manufacture precision engineered parts for aerospace customers and are looking for an...
-
Roofing Sales Specialist
6 days ago
Wolverhampton, United Kingdom Carver (Wolverhampton) Limited Full timeExperienced Roofing Sales Specialist is required to join a family run builders, plumbers and timber merchants, which has been supplying materials to both the trade and general public for over 125 years. Excellent communication and customer service skills are also a must. Schedule: - Monday to Friday **Experience**: - Sales: 3 years (preferred) Work...
-
Additive Manufacture Specialist
3 weeks ago
Wolverhampton, United Kingdom Raytheon Technologies Full timeUnspecified Power & Controls: We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and...
-
Window Fitter
7 days ago
Wolverhampton, United Kingdom DW Windows ltd Full timeWe are looking for High quality Window, Door and Conservatory fitters to help with an influx of long term work. Our Vision is to be the best Double glazing company in the Midlands so only the best quality fitters need apply. You’ll be committed to installing to the highest standard along with providing excellent customer service, and be confident and...
-
Growth Marketing Specialist
3 days ago
Wolverhampton, United Kingdom Tyman Full time**Growth Marketing Specialist** **Location**:Wolverhampton (i54) **Job Purpose**: **What will you be doing**: - Engineer product-enabled **growth marketing** to elevate our market impact. This includes working closely with the Product ad Marketing Teams on profiling the customers and building customised campaigns. - Execute captivating **viral marketing...
-
Specialist Orthoptist
4 weeks ago
Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeJob summary An opportunity has arisen for a full-time band 6 Orthoptist to work within a team of 13 Orthoptists and 8 Ophthalmic Technicians working for Royal Wolverhampton Hospitals NHS Trust, based at New Cross Hospital and Cannock Eye Centre. Main duties of the job Specific responsibilities of the post holder will be to be part of the...
-
Digital Specialist
7 days ago
Wolverhampton, West Midlands, United Kingdom Owen Daniels Full timeDo you have experience working Project Management experience and familiar with Project Management Tools? Our client is a global, leading precision component manufacturer primarily operating in the Aerospace sector. They manufacture precision engineered parts for aerospace customers and are looking for an experienced Digital Application Specialist to join. ...
-
Customer Assistant
6 days ago
Wolverhampton, United Kingdom CarShop Full time**Location: Wolverhampton, WV12 2QU.** **Contract Type: 40 hours per week. Working any 5 out of 7 on a rota basis which will consist of days, evenings and weekends.** **Salary: £19,814 per year + bonus scheme that provides an on target annual earnings of £21,014** CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We...
-
Specialist Instructional Officer
6 days ago
Wolverhampton, United Kingdom Ministry of Defence Full time**Details**: **Reference number**: - 348372**Salary**: - £28,300- This post currently receives an allowance of £3000 (RRA) which is reviewed annually, but marks time if removed whilst in post.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- Specialist Instructional officer**Contract type**: -...
-
Specialist Instructional Officer
4 weeks ago
Wolverhampton, United Kingdom Ministry of Defence Full time**Details**: **Reference number**: - 343604**Salary**: - £28,300- Per annum, pro rata for part time. An annual Recruitment & Retention Allowance of £3,000 is payable to members of the MOD Specialist Instructional Officer professional group working at No.1 Radio School, upon successful completion of developmental activities mandated by line management.- A...