Customer Relations Case Specialist

2 months ago


Wolverhampton, United Kingdom Page Personnel - UK Full time

£26,000 - £28,000 per annum
- Growing Financial Services Business

**About Our Client**:
A growing Financial Services company based in Wolverhampton.

As Customer Relations Case Specialist, you will be responsible for:

- Handling complaints from start to finish
- Taking ownership of customer queries in line with FCA regulations
- Providing excellent customer service at all times, ensuring continuous contact with the customer to provide updates throughout the investigation
- Reviewing documentation and liaising with the relevant departments to ensure a thorough investigation

**The Successful Applicant**:
The successful Customer Relationship Case Specialist will:

- Complaints handling experience
- Experience in a customer facing role
- Have worked with vulnerable customers within a customer service environment
- Experience of writing a formal letter

**What's on Offer**:
As Customer Relations Case Specialist, you will be entitled to:

- Permanent Role
- £26,000 - £28,000 per annum
- Competitive Benefits Package
- Progression Opportunity
- Contact
- Laura McDonagh
- Quote job ref
- JN-032023-5985603
- Phone number
- +44 121 634 6967



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