Customer Experience Specialist

4 weeks ago


Wolverhampton, United Kingdom SI Group Full time
Job Description

We are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system.


Key Responsibilities

· Ensure the accuracy and efficiency of customer orders in the ERP system.

· Coordinate effectively with Sales & Marketing departments to ensure correct pricing and terms.

· Provide support to Logistics in creating necessary documents for shipments.

· Address and resolve customer inquiries, issues, returns, and complaints promptly.

· Participate in the rotation for after-hours coverage to address supply issues.

· Maintain integrity and accuracy of customer data within the ERP system.

· Conduct integrity testing for system upgrades or fixes.

· Complete all required training within the allotted timeframe.

· Act as a backup for other Customer Experience Specialists as needed.

· Adhere to company quality policy and compliance programs in all duties performed.

Key Skills and Requirements:

· Proficient in MS Word, Excel, Outlook, and SharePoint.

· Familiarity with corporate enterprise systems, particularly SAP.

· Excellent verbal and written communication skills.

· Strong ability to work within established business systems.

· Understanding of compliance laws and documentation.

· Ability to build and maintain internal and external business relationships.

· Capacity to manage customer requirements independently.

· Willingness to work flexible hours, including evenings, weekends, and holidays to cover emergency hotlines.

· Minimal travel required.

Education and Experience:

· Associate degree or equivalent work experience (4 years) and at least 3 years related job experience.

Language Skills:

  • English (Required)
  • German (Desirable)
  • French (Desirable)

Note: This position is for maternity cover and has a fixed duration.

SI Group is an equal opportunity employer committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.



  • Wolverhampton, West Midlands, United Kingdom SI Group Full time

    Job Description We are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system. Key...


  • Wolverhampton, United Kingdom Hays Specialist Recruitment Limited Full time

    Sales and Customer Service, £25,000 per annum, Wolverhampton, Office based, Full-time 9-17:30 **Your new company**Hays Business Support are working with a family run business based in Wolverhampton. Due to growth within the business they are looking to expand their Sales and Customer Service team. This is a full time, permanent position based in their...


  • Wolverhampton, United Kingdom Coventry Building Society Full time

    As a Customer Service Specialist in Wolverhampton you'll be dealing with enquires from our diverse range of customers, helping and supporting them through our range of products and supporting them with any queries. You’ll be key in building relationshipswith our members and understanding what services will suit their individual needs. You’ll give clear,...


  • Wolverhampton, United Kingdom Reed Business Support Full time

    **REED are pleased to be working alongside a leading specialist lender to recruit several Customer Relations Case Specialist on a contract basis** The purpose of this role is to thoroughly investigate and manage complaints from customers and issue formal responses within FCA guidelines **The main duties of this position are** - Handle all complaints...


  • Wolverhampton, United Kingdom OSB Group Full time

    About the team: The Customer Relations team handle complaints for the OSB group in line with the Financial Conduct Authority regulations to ensure complaints are addressed fairly and accurately. This role sits in a talented and experienced team and with the bank growing rapidly in recent years, there could certainly be plenty of future opportunities for the...


  • Wolverhampton, United Kingdom Broadbean for One Savings Bank Full time

    **About the Team**: The Customer Relations team handle complaints for the OSB group in line with the Financial Conduct Authority regulations to ensure complaints are addressed fairly and accurately. The **Senior Customer Relations Case Specialist** sits in a talented and experienced team and will manage and own complaints that are particularly complex,...


  • Wolverhampton, United Kingdom OneSavings Bank Plc Full time

    **About the Team**: The Customer Relations team handle complaints for the OSB group in line with the Financial Conduct Authority regulations to ensure complaints are addressed fairly and accurately. The **Senior Customer Relations Case Specialist** sits in a talented and experienced team and will manage and own complaints that are particularly complex,...


  • Wolverhampton, United Kingdom Flying Logistics Air Cargo LTD Full time

    **Flying Logistics Air Cargo Ltd** is an international freight solutions company with a headquarters located in Essex, dealing with sea freight. We also have 2 more branches, one in Heathrow dealing with air and road freight and a branch in Belgium handling freight between the UK and EU countries. Flying Air Cargo Ltd is looking for a French Speaking...

  • Customer Service

    1 month ago


    Wolverhampton, United Kingdom Gleeson Recruitment Group Full time

    **Customer Service Advisor** Gleeson Recruitment Group are pleased to be working with a client looking for a Customer Service Advisor to join their growing team. You will be delivering outstanding customer service whilst handling all customer queries and keeping the customer's needs inmind at all time as well as the inputting of data entry. **The...


  • Wolverhampton, United Kingdom MERJE Ltd Full time

    Partially Remote My client is looking for a Head of Customer Relation to drive, lead and oversee the Group Customer Relations function (complaint handling and root cause) and be responsible for ensuring the Group has effective processes and oversight in place to identify,investigate, respond and report on customer complaints in line with regulatory...


  • Wolverhampton, United Kingdom Boots Full time

    Summary Job Reference: - 218413BR Wolverhampton, Dudley Street Fixed Term **The hourly rate for this role is £11.23 plus product allowance and ongoing training from our amazing brands and beauty experts.** We've re-invented the Beauty at Boots shopping experience to create a beauty retail playground where customers can get hands-on with products and...


  • Wolverhampton, United Kingdom Owen Daniels Consultancy Full time

    Do you have experience working Project Management experience and familiar with Project Management Tools? If so, this position could be perfect for you! Our client is a global, leading precision component manufacturer primarily operating in the Aerospace sector. They manufacture precision engineered parts for aerospace customers and are looking for an...


  • Wolverhampton, United Kingdom ScS - Sofa Carpet Specialist Full time

    **Description**: **What’s the opportunity?** As part of the Retail team, you’ll be based within our store in St John's Retail Park in Wolverhampton welcoming customers in and talking to them about our gorgeous furniture and carpets. We have two part time opportunities available for this role, working 2 or 3 days per week. **What does the role...


  • Wolverhampton, United Kingdom Culligan UK limited Full time

    **About Us** Here at Culligan UK Limited we have developed a culture of putting our customers at the heart of everything we do and that’s been the engine that has driven us to becoming the UK’s leading specialists at providing drinking water solutions. **The Role**: Join us in a key role focused on boosting customer satisfaction and amplifying the...


  • Wolverhampton, United Kingdom Culligan UK limited Full time

    **About Us** Here at Culligan UK Limited we have developed a culture of putting our customers at the heart of everything we do and that’s been the engine that has driven us to becoming the UK’s leading specialists at providing drinking water solutions. **The Role**: Join us in a key role focused on boosting customer satisfaction and amplifying the...

  • Sales Account Manager

    2 weeks ago


    Wolverhampton, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company Hays Business Support are working with an exciting business based in Wolverhampton. Due to growth within the business they are looking to expand their Sales and Customer Service team. This is a full time, permanent position based in their office located within the Wolverhampton area. Your new role The main aim of the Customer Services...


  • Wolverhampton, United Kingdom BT Local Business Stoke Full time

    **WE NEED YOU!** We are excited to announce that due to our continued growth we are recruiting and expanding our team, we are looking for highly motivated individuals that ideally have got experience within the telecoms industry to come and join our team. We have three values we ask all employees to demonstrate daily your **courage**, your **integrity** and...


  • Wolverhampton, United Kingdom BT Local Business Stoke Full time

    **WE NEED YOU!** We are excited to announce that due to our continued growth we are recruiting and expanding our team, we are looking for highly motivated individuals that ideally have got experience within the telecoms industry to come and join our team. We have three values we ask all employees to demonstrate daily your **courage**, your **integrity** and...

  • Contracts Specialist

    1 month ago


    Wolverhampton, United Kingdom Moog Inc. Full time

    Join Our Talent Community Achieve remarkable things for our customers, for the company, and for each other. Experience job satisfaction in a performance culture that empowers and inspires. Enjoy the challenge of creating things that the rest of the world only dreamed of Moog culture is fundamentally about respect. **Job Summary** Moog Aircraft Group is...

  • Contracts Specialist

    1 month ago


    Wolverhampton, United Kingdom Moog Inc. Full time

    Join Our Talent Community Achieve remarkable things for our customers, for the company, and for each other. Experience job satisfaction in a performance culture that empowers and inspires. Enjoy the challenge of creating things that the rest of the world only dreamed of Moog culture is fundamentally about respect. **Job Summary** Moog Aircraft Group is...