Customer Relations Case Specialist
2 weeks ago
**REED are pleased to be working alongside a leading specialist lender to recruit several Customer Relations Case Specialist on a contract basis**
The purpose of this role is to thoroughly investigate and manage complaints from customers and issue formal responses within FCA guidelines
**The main duties of this position are**
- Handle all complaints received across all product lines within the formal response stage of the complaint handing process.
- Complete the initial acknowledgement of a complaint promptly, systematically and fairly and within set time limits.
- Take ownership for managing and resolving all allocated customer queries within agreed authority, ensuring that you have carried out a thorough investigation of the cause of individual complaints by gathering information from relevant departments and reviewingthe relevant documentation.
- Make recommendations for fair, impartial decisions on whether to uphold a complaint in line with the Bank’s policies and set mandate and calculate redress and compensation in line with regulatory and FOS guidelines.
- 2 years experience of working within a financial services environment is
- 2 years experience of investigating complaints inline with FCA regulations
Working hours - Mon - Fri 9.00 - 5.00 / 8.00 - 4.00 (35 hours)
Salary £15.00 / £16.50 per hour
Start Date - IMMEDIATE
**This is a fantastic opportunity to join a fun and vibrant team will great progression and growth opportunities
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