Hotel General Manager

2 weeks ago

Manchester, United Kingdom Millennium Hotels UKEU - Careers Full time

We're looking for a General Manager to join the team at Copthorne Hotel Manchester


As a General Manager you will be working hand in hand with the Cluster General Manager and will oversee day-to-day running of the hotel by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community.


At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer


The responsibilities of the General Manager will include:

  • Achieving budgeted targets and consistently deliver Brand and Company standards.
  • Ensuring all employees display a professional, positive attitude, increase customer satisfaction levels and surpass customer expectations.
  • Oversee the day to day operation of the Hotel ensuring strict compliance with agreed standards, policies and procedures.
  • Developing, implementing and evaluating the agreed department goals and KPIs to support the business meet its strategic targets.
  • To ensure the highest level of customer satisfaction by creating and implementing agreed department standards to achieve increased customer loyalty and retention, external recognition and business growth.
  • Lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the Hotel.
  • Ensuring compliance with HR policies and procedures by all members of staff.
  • Proactively manage resources to increase sales and profit levels and reduce operating costs, whilst adhering to agreed standards.


To be successful in this role you will have:

  • An already exceptional track record driving business in a similar role within a full-service hotel
  • Experience working in a branded hotel
  • A strong commercial acumen.
  • Effective communication and leadership skills, with the ability to communicate across of levels


About the Hotel:

The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.


About the Group:

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.

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