Deputy General Manager

6 days ago

Manchester, United Kingdom Hotel Gotham Full time

Be Yourself Be an Inspiration to Your Team Be Leonardo

As a Deputy General Manager (Maternity Cover), youll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because youll be stepping into a busy role Youll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests expectations. Were looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go

Some of the perks you could enjoy include:

  • Enhanced pension plan
  • Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break youve been dreaming of
  • Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
  • Meals on duty
  • Talent referral scheme: earn yourself a bonus for recommending a friend to join us
  • We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
  • The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
  • Ongoing job-related training programmes with clear paths for progression

As a Deputy General Manager, you will:

  • Be yourself
  • Set guest satisfaction targets and ensure these are met, using guests feedback and surveys
  • Lead from the front and get stuck in youre the face of the hotel operation
  • Regularly inspect rooms to ensure our product is to brand standard
  • Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career
  • Collaborate with your local HR team to host engaging activities for your team
  • Host weekly operations meetings to discuss events and groups youll liaise with the Meetings & Events team to ensure your hotel is ready to deliver

Why come join us?

We look after our colleagues just as well as we look after our guests. Once youre part of the team, youre part of the Leonardo community. In our business, your hard work and pace is valued. Its our role to keep you at the top of your game by offering genuine management opportunities for development and progression. In fact, our High Potential Programme is designed for leaders just like you The programme has been created to progress Deputy General Managers to their first Hotel Manager role. The programme develops your skills and knowledge at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression youll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; theres never been a more exciting time to come join us


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