Customer Success
4 weeks ago
Customer Success & Insights Executive
Full-time
Job Description
CGA’s Customer Success and Insights Executives work closely with many of the world’s leading drink brands to help them make better and more informed decisions. Managing a portfolio of world renowned clients, the Customer Success and Insights Executive builds & maintains strong & long-lasting peer to peer relationships with key stakeholders & decision makers. This role is crucial in driving business growth through best in class client management, and developing proactive account plans in order to meet client retention & budget targets. As an expert on both the market and CGA’s suite of services, the Customer Success and Insights Executive identifies, proposes, upsells & implements the most appropriate projects or solutions in order to exceed our client’s ROI & service expectations. Demonstrating leadership skills, the Customer Success and Insights Executive
Responsibilities
Responsible for ensuring all CS validation of OPMS is complete First line support to AM, supporting where necessary the stakeholder engagement required to deliver database/reporting developmentsAnalysis & Presentation Creation
Oversee the delivery of all work & presentations for the client, ensuring work is delivered to the highest standard & on time. Review story board & presentation structure in relation to brief, providing feedback & advice for enhancements where necessary Set regular milestones for project review, ensuring all work is completed to a high quality & in a timely manner Conduct final review of key presentations, applying advanced market understanding & strategic thinking to ensure all presentations provide the client with SMART recommendations which are in line with their business objectivesClient Management
Responsible for delivering excellent customer service at all times Ensure all contractual obligations are met Ensure contract renewals are signed & agreed two months in advance of contract expiry Produce yearly account plans for each client, identifying new opportunities & strategies for growth Ensure all meetings/ on-sites are well planned to achieve optimum client engagement Grow network of stakeholders across client businesses, building & maintaining strong peer to peer relationships through regular on site visits & face to face meetings Drive revenue generation & sales pipeline to meet & exceed agreed revenue targets Sell & support CGA’s complete service offering, & confidently promote USPs of CGA services vs competitor alternatives Prepare & deliver top quality proposals & presentations Gain regular client feedback on all aspects of CGA service, feeding back to AD & CS Director in order to inform CGA’s ongoing client strategy In conjunction with AD proactively organise account performance reviews with client Investigate & solve any client problems, complaints or data queries Draw on CGA services, market expertise & understanding of client business to advise client on how to achieve their goals in the most effective manner Work with Client Director to identify opportunities for board level engagement & strategic consultancy prospectsRequirements:
Experience in building insights Client management experience (can be strong stakeholder management experience) Comfortable with using and interpreting data Excellent Excel and PPT skills Fluency in English Result-oriented, proactive and determined approach with a ‘can do’ attitudeWe Offer:
Hybrid & flexible working module Access to learning platforms, mentorship program and educational support to keep developing your skills Peer-to-peer recognition program to enable feedback sharing and reward your achievements Making an impact on biggest FMCG manufacturers' growth, being a part of a dynamic team with great exposure to international clients Health insurance Parental leave Life assurance Attractive package
Additional Information
Our Benefits
Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In , NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in + markets, covering more than 90% of the world’s population.
For more information, visit
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
I'm interestedI'm interestedPrivacy Policy-
Customer Success
1 week ago
Stockport, Stockport, United Kingdom CGA Full timeCustomer Success & Insights Lead Full-time Company Description At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. As the definitive source of integrated consumer insight and...
-
Customer Success
1 week ago
Stockport, Stockport, United Kingdom CGA Full timeCustomer Success & Insights Executive Full-time Job Description CGA's Customer Success and Insights Executives work closely with many of the world's leading drink brands to help them make better and more informed decisions. Managing a portfolio of world renowned clients, the Customer Success and Insights Executive builds & maintains strong &...
-
Customer Success
1 week ago
Stockport, United Kingdom NielsenIQ Full timeCGAs Customer Success & Insights Executives work closely with many of the worlds leading drink brands to help them make better and more informed decisions.Managing a portfolio of world renowned clients, the Customer Success & Insights Executivebuilds & maintains strong & long-lasting peer to peer relationships with key stakeholders & decision makers.This...
-
Customer Success Executive
2 weeks ago
Stockport, United Kingdom CV Screen Full time**Customer Success Executive** **Stockport - Hybrid** **Salary up to 23k** * CV Screen is recruiting for a Customer Success Executive to join an amazing, empowering, membership organisation who help to drive business performance. You will be joining a talented team who are committed to providing exceptional service to their customers. Our clients pride...
-
Customer Success Executive
2 weeks ago
Stockport, United Kingdom CV Screen Full time**Customer Success Executive Stockport - Hybrid Salary up to 23k **CV Screen is recruiting for a Customer Success Executive to join an amazing, empowering, membership organisation who help to drive business performance. You will be joining a talented team who are committed to providing exceptional service to their customers. Our clients pride themselves on...
-
Customer Success Lead
2 weeks ago
Stockport, United Kingdom NielsenIQ Full time**Company Description** At **CGA by NielsenIQ **we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. As the definitive source of integrated consumer insight and market measurement we inform strategies for our...
-
Customer Success Lead
1 month ago
Stockport, United Kingdom CGA Full timeCustomer Success Lead Full-time Company Description At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. As the definitive source of integrated consumer insight and market...
-
Customer Success Lead
1 month ago
Stockport, United Kingdom NielsenIQ Full timeCompany Description At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. As the definitive source of integrated consumer insight and market measurement we inform strategies for our...
-
Customer Success
3 weeks ago
Stockport, United Kingdom CGA Full timeCustomer Success & Insights Lead Full-time Company Description At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. As the definitive source of integrated consumer insight and...
-
Customer Success
4 weeks ago
Stockport, United Kingdom CGA Full timeCustomer Success & Insights Lead Full-time Company Description At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. As the definitive source of integrated consumer insight and...
-
Customer Success and Insights Executive
1 month ago
Stockport, United Kingdom NielsenIQ Full time**Company Description** At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. Our mission is clear: To use our phenomenal data and unrivaled expertise to provide our partners with fresh...
-
Customer Success
3 weeks ago
Stockport, United Kingdom NielsenIQ Full timeCompany Description At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. As the definitive source of integrated consumer insight and market measurement we inform strategies for our...
-
Customer Success
4 weeks ago
Stockport, United Kingdom NielsenIQ Full timeCompany Description At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. As the definitive source of integrated consumer insight and market measurement we inform strategies for our...
-
Customer Success and Insights Executive
1 month ago
Stockport, United Kingdom NielsenIQ Full timeCompany Description At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. Our mission is clear: To use our phenomenal data and unrivaled expertise to provide our partners with fresh...
-
Customer Success and Insights Executive
3 weeks ago
Stockport, United Kingdom NielsenIQ Full timeCompany Description At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. Our mission is clear: To use our phenomenal data and unrivaled expertise to provide our partners with fresh...
-
Customer Success and Insights Executive
1 month ago
Stockport, United Kingdom CGA Full timeCustomer Success and Insights Executive Full-time Company Description At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. Our mission is clear: To use our phenomenal data and...
-
Customer Success and Insights Executive
3 weeks ago
Stockport, United Kingdom CGA Full timeCustomer Success and Insights Executive Full-time Company Description At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. Our mission is clear: To use our phenomenal data and...
-
Customer Success
4 weeks ago
Stockport, United Kingdom NielsenIQ Full timeJob Description CGA’s Customer Success and Insights Executives work closely with many of the world’s leading drink brands to help them make better and more informed decisions. Managing a portfolio of world renowned clients, the Customer Success and Insights Executive builds & maintains strong & long-lasting peer to peer relationships with key...
-
Customer Success
3 weeks ago
Stockport, United Kingdom NielsenIQ Full timeJob Description CGA’s Customer Success and Insights Executives work closely with many of the world’s leading drink brands to help them make better and more informed decisions. Managing a portfolio of world renowned clients, the Customer Success and Insights Executive builds & maintains strong & long-lasting peer to peer relationships with key...
-
Customer Success Lead
1 month ago
Stockport, Greater Manchester, United Kingdom Nielseniq Full timeAt CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. As the definitive source of integrated consumer insight and market measurement we inform strategies for our client’s growth. Job...
