Service Manager

1 month ago

Ashbourne, United Kingdom MasterMover Limited Full time

Service Manager

Location: Ashbourne, Derbyshire
Company: MasterMover Ltd

About Us: MasterMover Ltd is a world-leading manufacturer and supplier of electric tugs, providing innovative material handling solutions to a wide range of industries. Our commitment to quality, safety, and exceptional customer service has driven our growth and success globally. We are looking for a dynamic and experienced Service Manager to join our team and lead our field service operations to new heights.

Job Overview: As the Service Manager, you will be responsible for overseeing and improving the delivery of our field service operations team. You will ensure that all after-sales support, maintenance, and repair services are executed efficiently and to the highest standard, ensuring customer satisfaction and operational excellence. This role requires a strong leader with excellent organisational skills, technical knowledge, and a customer-centric approach.

Key Responsibilities:

· Lead and manage the field service operations team.

· Develop and implement service strategies to improve customer satisfaction, service efficiency, and profitability.

· Oversee the scheduling and delivery of maintenance, repair, and installation services.

· Monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) are met or exceeded.

· Manage service contracts, warranties, and customer support agreements.

· Collaborate with the sales, logistics, and production teams to ensure seamless customer service.

· Ensure compliance with health and safety regulations and quality standards.

· Provide training and development opportunities for the service team to enhance skills and knowledge.

· Act as a key point of contact for escalated service issues, resolving them promptly and effectively.

· Continuously seek ways to improve service operations, leveraging technology and process improvements.

Key Requirements:

· Proven experience in a service management or operations management role, preferably within the manufacturing, engineering, or material handling industry.

· Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.

· Technical background or strong understanding of machinery, mechanical or electrical systems.

· Excellent communication and customer service skills, with a commitment to delivering exceptional service.

· Ability to analyse data, monitor KPIs, and drive continuous improvement.

· Familiarity with service management software and CRM systems.

· Strong organisational skills and the ability to manage multiple priorities.

· Knowledge of health and safety regulations and best practices.

· A proactive and problem-solving approach with a focus on operational excellence.

What We Offer:

· Competitive salary and benefits package.

· Opportunities for career progression and development within a growing company.

· A dynamic and supportive work environment.

· The chance to be part of a global leader in material handling solutions.

If you are a results-driven Service Manager with a passion for delivering outstanding service and leading a dedicated team, we want to hear from you.

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